Customer Support Manager
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
We are seeking a proactive and organized Customer Support Manager to lead and optimize our customer service operations. This role is essential in ensuring seamless communication between clients and internal teams while maintaining high service standards. The ideal candidate is solutions-driven detail-oriented and capable of managing processes that enhance customer satisfaction and operational efficiency.
Responsibilities
Oversee daily customer support operations and ensure timely resolution of inquiries
Act as the primary point of contact for client-related concerns and escalations
Coordinate with internal departments to ensure service accuracy and consistency
Develop and improve customer service workflows and procedures
Monitor service performance and identify areas for improvement
Maintain professional communication with clients vendors and internal teams
Prepare reports related to customer interactions and service outcomes
Qualifications :
Strong communication and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Professional demeanor with a customer-focused mindset
Problem-solving skills and attention to detail
Comfortable working with internal systems and support tools
Leadership mindset with the ability to guide and support a team
Additional Information :
Competitive salary ($48000 $53000)
Growth and advancement opportunities
Supportive and professional work environment
Skill development and leadership exposure
Stable full-time position within a growing company
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
