Customer Service Representative
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Job Location:
Metairie, LA - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description:We are seeking a motivated and enthusiastic Customer Service Representative to join our dynamic this role you will be the first point of contact for our customers providing outstanding support and assistance in a fast-paced environment. Your primary responsibility will be to address customer inquiries resolve issues and ensure a positive experience for all clients.
Responsibilities:
- Respond promptly to customer inquiries via phone email and chat.
- Provide accurate information about products and services to customers.
- Assist customers in placing orders and resolving issues related to their accounts.
- Manage customer complaints and escalate complex issues when necessary.
- Maintain a positive and professional attitude at all times while interacting with customers.
- Document customer interactions and feedback in our CRM system.
Qualifications :
- High school diploma or equivalent; bachelors degree preferred.
- Proven experience in a customer service role or similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and resilience under pressure.
- Ability to work flexible hours including evenings and weekends.
- Familiarity with customer service software and CRM systems is a plus.
Additional Information :
Benefits:
- Competitive Salary
- Flexible Work Schedule
- Paid Time Off (PTO)
- Health & Wellness
- Professional Development
- Employee Discounts
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
