New Business Service Consultant
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Opportunity:
The New Business Service Consultant plays a key role within Operations working closely with the various administration and support teams. You will be responsible for managing complex tasks escalations assisting with workflow management and driving process improvements across the wider business.
In this role you will:
- Provide coaching support and feedback to both onshore and offshore teams to improve the customer experience
- Manage escalated cases and complaints
- Day to day responsibility for actioning and completing highly complex tasks
- Work with the Technical Support team to pinpoint and identify system issues and errors
- Source insights and direct feedback from staff and customers for service and process improvements
- Manage internal and external stakeholder relationships
Qualifications :
- Strong written oral and public speaking capability across all levels of the organisation
- Ability to identify process improvement opportunities and document these utilising various techniques and formats
- Strong attention to detail and a rigorous focus on delivering quality output
- Thinking innovatively and challenging the status quo
Additional Information :
TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be:
- An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
- Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change
- Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
- We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community.
- Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.
Youre always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.
As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Sales Experience
- B2B Sales
- Time Management
- HP Service Manager
- Windows
- ServiceNow
- Relationship Management
- Operating Systems
- Management Consulting
- Troubleshooting
- Automotive Service
About Company
Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting peopleAccess the tools and resources to acquire new skills, grow your capabilities, and take on new roles within a progressive, digitally enabled company Work with experie ... View more
