ReceptionistCustomer Service Officer

Brisbane - Australia

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

To coordinate and deliver as a member of a client services team a range of high quality client focused business services for the provision of independent medical assessments and advice to Assess Medical Group clients. Specifically:
Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments.
Liaise with clients to implement the provision of agreed services to meet client requirements in accordance with consultant scheduling client service agreements and organisational processes standards and protocols.
Assist in preparation to complete medical files to ensure that scheduled appointments can be completed effectively by the consultant practitioner.
Provide administrative support to the consultant practitioner as necessary to support the effective delivery of their services to Assess Medical Group.
Provide information and advice to clients or prospective clients to ensure that an effective client relationship is developed and maintained to the benefit of both parties.
Coordinate the preparation production and release of consultant practitioner reports with individual consultants and RPU in accordance with organisational procedures quality and service standards.
Work collaboratively with other team members to achieve team goals and foster positive client and consultant practitioner relationships.
Undertake other tasks assigned to Client Services including reception duties to provide a comprehensive and high standard of quality services to clients.
Respond to client enquiries regarding report status invoicing or other matters to support their receipt of quality and timely reports.
Establish and maintain effective and robust relationships with all medical Consultants external Clients and internal staff to ensure the delivery of excellence in quality and service.

Qualifications :

A personal approach which is positive enthusiastic friendly and helpful.
Experience in understanding case management practices relating to independent medical reports would be beneficial but not essential.
Demonstrated ability to provide excellent client service to both internal and external clients.
Demonstrated ability to work independently and within a group environment.
Excellent oral written and interpersonal communication skills.
Strong prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
Computer literacy with proficiency in Microsoft Office (Word/Excel/PowerPoint).

Additional Information :

Why join us

Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel) Novated Leasing Salary Packaging Employment Assistance Program Paid Parental Leave & Purchased Leave.
Employee Referral Program Be rewarded for successfully recommending great talent.
Thorough induction ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call onor email quoting REF9515O

You are welcome here.

Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

Remote Work :

Employment Type :

Full-time

To coordinate and deliver as a member of a client services team a range of high quality client focused business services for the provision of independent medical assessments and advice to Assess Medical Group clients. Specifically:Respond to scheduling requirements and changes as necessary to maximi...

To coordinate and deliver as a member of a client services team a range of high quality client focused business services for the provision of independent medical assessments and advice to Assess Medical Group clients. Specifically:
Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments.
Liaise with clients to implement the provision of agreed services to meet client requirements in accordance with consultant scheduling client service agreements and organisational processes standards and protocols.
Assist in preparation to complete medical files to ensure that scheduled appointments can be completed effectively by the consultant practitioner.
Provide administrative support to the consultant practitioner as necessary to support the effective delivery of their services to Assess Medical Group.
Provide information and advice to clients or prospective clients to ensure that an effective client relationship is developed and maintained to the benefit of both parties.
Coordinate the preparation production and release of consultant practitioner reports with individual consultants and RPU in accordance with organisational procedures quality and service standards.
Work collaboratively with other team members to achieve team goals and foster positive client and consultant practitioner relationships.
Undertake other tasks assigned to Client Services including reception duties to provide a comprehensive and high standard of quality services to clients.
Respond to client enquiries regarding report status invoicing or other matters to support their receipt of quality and timely reports.
Establish and maintain effective and robust relationships with all medical Consultants external Clients and internal staff to ensure the delivery of excellence in quality and service.

Qualifications :

A personal approach which is positive enthusiastic friendly and helpful.
Experience in understanding case management practices relating to independent medical reports would be beneficial but not essential.
Demonstrated ability to provide excellent client service to both internal and external clients.
Demonstrated ability to work independently and within a group environment.
Excellent oral written and interpersonal communication skills.
Strong prioritisation skills while maintaining a flexibility to operate in an environment of change and continuous improvement.
Computer literacy with proficiency in Microsoft Office (Word/Excel/PowerPoint).

Additional Information :

Why join us

Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel) Novated Leasing Salary Packaging Employment Assistance Program Paid Parental Leave & Purchased Leave.
Employee Referral Program Be rewarded for successfully recommending great talent.
Thorough induction ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.

Click on the APPLY button or contact Cassie Butcher to have a confidential discussion. Please call onor email quoting REF9515O

You are welcome here.

Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.

We are happy to adjust our recruitment process to support accessibility needs.

Remote Work :

Employment Type :

Full-time

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Apply Now

About Company

MedHealth

IPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Whether it is through workplace rehabilitation, counselling, injury prevention or finding new employment, our care is tailored to each and e ... View more

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