Claims Training Consultant

This is a great opportunity to use your claims knowledge to deliver a quality training service for our Claims team members.

Youll play a key role in developing and delivering highquality training keeping materials current and collaborating with stakeholders to support effective learning across the Claims team.
 

In this role you will:

• Deliver training aligned to the TAL Claims Learning Strategy and Capability Framework incorporating formal informal and digital learning methods

• Develop or source claimsspecific training materials incorporating case studies legislative updates and changes to systems processes and other relevant content.

• Assess the impact and effectiveness of training initiatives to confirm alignment with QA and accreditation requirements.

• Stay informed on life insurance guidelines processes and policy changes updating training materials to reflect industry and TAL requirements and conveying these updates to team members clearly and accurately.

• Coordinate activities required for training delivery including managing registrations and attendance to support reporting obligations.

• Work with Claims Governance Technical Specialists and key stakeholders to keep technical training materials current and aligned with policies and Process Maps while providing technical training support as needed.

Qualifications :

• Experience in learning and development or technical assessment within the Life Insurance industry (or a similar sector) is highly valued.

• Demonstrated knowledge of Life Trauma TPD Disability and Income Protection claims assessment and management requirements.

• A background in eLearning design principles and/or relevant training qualificationssuch as a Certificate IV in Training and Assessment or tertiary studies in Educationis desirable but not essential.

• Ability to work effectively both independently and as part of a team.

• Strong understanding of regulatory and legal obligations relevant to Life Insurance claims assessment.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 

• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 

• Reconciliation Advocates Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 

• Need adjustments during the recruitment process Let our team know by getting in touch with us herewere here to support you. 

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time