Product Stewardship Customer Support

Clariant is a focused sustainable and innovative specialty chemical company. We connect our customers to value-adding and sustainable solutions for products used in countless everyday applications.

We are seeking a Product Stewardship - Customer Support professional to join our Technology & Sustainability team in Tarragona Spain serving as a critical link between regulatory expertise and customer excellence. Reporting to the Head of Regulatory Affairs EMEA this regional role will ensure compliant and effective communication with customers on chemical regulatory matters while supporting our strategically important Care Chemicals business unit.

Responsibilities

• Ensure effective and compliant communication with Clariant customers regarding chemical regulatory questions about products
• Conduct regulatory compliance checks for all information provided to customers ensuring accuracy and legal conformity
• Maintain comprehensive traceability of customer requests and responses for audit and quality purposes
• Coordinate with Product Stewardship specialists to route complex questions requiring specific expert knowledge
• Actively contribute to best practice exchanges and process optimization initiatives with peers across EMEA and global regions (NORAM LATAM APAC)
• Liaise with Product Stewardship Business Partners and Business Unit functions (including Product Managers) to optimize product data information flow
• Serve as the go-to person for operational regulatory questions for the Care Chemicals business unit in EMEA
• Retrieve and assess regulatory data from various internal and external sources to support customer inquiries
• Issue legally binding regulatory statements based on thorough analysis of complex chemical regulatory contexts
• Drive continuous improvement of customer request handling processes and response quality
• Support the development and implementation of regulatory communication standards and guidelines
• Collaborate cross-functionally to ensure seamless information flow between regulatory commercial and technical teams

Requirements

• Degree in Chemical Engineering Chemistry Life Sciences or comparable technical/scientific education OR extensive long-term experience in the chemical industry
• 3 years of professional experience in a technical role or support role; background in chemicals and/or customer support is highly valued
• Strong technical understanding and ability to grasp complex interrelationships
• Knowledge of chemical regulations (REACH CLP and other relevant EMEA regulatory frameworks) or willingness to develop expertise through training
• Proficiency in SAP systems for data retrieval and management or ability to learn quickly
• Fluent in English (written and spoken); additional European languages are an advantage
• Excellent communication skills with the ability to explain complex regulatory and technical concepts clearly to diverse audiences
• Structured thinking and systematic approach to problem-solving and decision-making
• High level of independence and self-management capabilities with strong accountability
• Decisiveness and resilience when handling challenging regulatory situations and customer expectations
• Customer-focused mindset with commitment to delivering accurate and timely responses
• Eagerness to learn and adapt to new processes products and regulatory requirements

Our Offer

• An international interdisciplinary and diverse work environment where your contributions create meaningful impact
• Engaging and challenging projects that significantly influence our company and customers
• Permanent employment contract.
• Great work environment in Tarragona.
• Work in open and collaborative culture respectful and committed to your professional development.
• Receive thorough training on all internal processes products and systems to ensure your success from day one
• Work with international peers across EMEA North America Latin America and Asia-Pacific to share best practices and drive innovation
• Gain deep expertise in chemical regulations and product stewardship while developing cross-functional business acumen
• Join a company committed to sustainability and innovation where your contributions shape how we serve customers responsibly
• Competitive compensation and benefits package

Your Contact

Rodrigo Wintersteller
Talent Acquisition Partner EMEA
Tel. 49 69/305-80582

Clariant is a Swiss-based global specialty chemicals company which is concentrated and developed in three business units: Care Chemicals Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline Greater chemistry - between people and planet which considers the principles of customer innovation and people orientation as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties.

At Clariant we believe that diversity equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed respected supported and valued. Our diverse workforce allows us to tap into a wealth of perspectives experiences and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization based on objective criteria and regardless of gender gender identity race ethnicity religion protected veteran status age disability sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive.

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