Principal Consultant Client Delivery

Job Description

The Principal Consultant Client Delivery is a leadership role responsible for managing a portfolio of strategic customers. The role is intended to develop strong client relationships ensure successful project delivery and drive overall successful outcomes for our customers and our business. The Principal Consultant role requires strategic vision leadership acumen and the ability to foster collaboration across teams.

Key Responsibilities

• Leadership and Oversight:  Assist in establishing a deep understanding of customer and business needs aligning solutions with strategic goals and objectives. 
• Facilitate the implementation of governance/delivery operating models and ensure adherence to client satisfaction metrics.
• Support team members in envisioning developing and delivering transformative opportunities with clients.
• Coach and assist Client Delivery team in challenges related to their portfolios.
• Strategic Account Leadership:  Collaborate with to provide leadership and strategic guidance in executing roadmaps for strategic accounts.
• Monitor and adjust engagements as necessary leveraging feedback mechanisms to drive improvements for delivery teams.
• Serve as a support system for the Client Delivery Segment lead ensuring customer satisfaction and adherence to internal Key Performance Indicators (KPIs). 
• Assist in developing strategic account plans in conjunction with Sales and Delivery Go-To-Market (GTM) Teams.
• Ensure transparent communication with customers to proactively resolve issues during solution rollout.
• Revenue Growth and Financial Accountability: Partner with Sales to drive value through solution delivery and identify land and expand opportunities. 
• Support the achievement of financial commitments including billed revenue project/portfolio gross margin and customer satisfaction ratings.
• Work with Segment Consulting Leaders to establish controls and meet profit and loss accountability. 
• Innovation and Collaboration: Facilitate collaboration across business areas to optimize delivery results and foster relationships with executive decision-makers. 
• Innovate and collaborate with Client Delivery team on our methods for delivering customer outcomes. 
• Participate in and lead special initiatives to improve our business 
• Opportunity Identification and Expertise Integration:  Aid in identifying new opportunities to deliver incremental value for clients and drive new business.
• Partner across the organization to bring in necessary expertise and support client needs.

Qualifications :

Qualifications

  Proven experience in leadership and team management roles preferably within client engagement or consulting environments.

Strong understanding of digital transformation strategies and industry-specific knowledge (e.g. manufacturing financial services).

Excellent communication negotiation and relationship-building skills.

Ability to work collaboratively across teams and influence executive decision makers.

Demonstrated success in achieving financial targets and driving business growth

Additional Information

We are an equal opportunity employer. All applicants will be considered for employment without attention to age race color religion sex sexual orientation gender identity national origin veteran or disability

Base Salary Pay Range*: $147k - 245k base CAD
*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills relevant to the role internal equity alignment with market data or other law.  

Other Compensation / Benefit Overview
In addition to Base Salary the successful candidate may be eligible to participate in the following plans / programs upon satisfying all hiring requirements: 
    Bonus Plan
    Medical Dental and Vision Coverage
    Life Insurance and Disability Programs
    Retirement Savings with Company Match 
    Paid Time Off 
    Flexible Work Arrangements including Remote Work 

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Additional Information :

Beware of scams

Our recruiting team may communicate with candidates via our @ domain email address and/or via our SmartRecruiters (Applicant Tracking System) domain email address regarding your application and interview requests.  

All offers will originate from our @ domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain it may not be legitimate.

Remote Work :

Yes

Employment Type :

Full-time