Duty Manager Guest Service Manager (GSM)
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Role in the Story
As a Duty Manager / Guest Service Manager (GSM) at LUURA you are the pillar of operational excellence and guest satisfaction ensuring that every aspect of the guest experience runs smoothly. Whether on the floor or behind the scenes you are the bridge between our teams and our guests maintaining LUURA and RIKAS standards while proactively solving challenges. Your leadership ensures that guests leave with exceptional experiences and that the team performs at its best.
Key Responsibilities
- Oversee daily operations across all guest-facing areas ensuring smooth service delivery and operational excellence.
- Serve as the primary point of contact for guest inquiries requests and complaints resolving issues promptly and professionally.
- Support and guide front office concierge housekeeping F&B and other departments to meet guest needs efficiently.
- Prepare and review reports including daily revenue occupancy and guest feedback ensuring accurate handovers for the next shift.
- Monitor and maintain high standards of guest service in line with the established SOPs/Policies.
- Handle VIP arrivals special requests and exceptional service situations with discretion and attention to detail.
- Anticipate potential operational or guest-related issues and implement proactive solutions.
- Train coach and mentor team members fostering a collaborative guest-focused culture.
- Conduct daily briefings coordinate with department heads and ensure staff adherence to policies standards and procedures.
- Manage and monitor guest satisfaction metrics service recovery and team accountability.
- Ensure health safety and security procedures are followed at all times.
- Maintain a professional appearance demeanor and communication standard for yourself and your team.
Qualifications :
Who Were Looking For
- Bachelors degree in Hospitality Business or a related field preferred
- Extensive experience in guest service front office or hotel operations; luxury hotel experience highly desirable
- Proven leadership and team management skills
- Strong problem-solving and decision-making abilities especially under pressure
- Excellent interpersonal communication and conflict-resolution skills
- Detail-oriented proactive and highly organized
- Ability to anticipate guest needs and maintain composure in dynamic environments
- Positive warm and professional demeanor
- Proficiency in English required; additional languages are an advantage
- Eligible to work in an EU country
Additional Information :
Perks Youll Love
- Team rates at LUURA Ennismore & Accor properties worldwide.
- Discounts at our restaurants bars and cafes.
- Access to art cultural events & live music nights.
- Recognition that matters from surprise gifts to team celebrations.
- Beautiful team spaces & comfortable accommodation (where applicable).
Ready to Dive In
Bring your energy your ideas and your true self and lets create something unforgettable together.
Apply now and start your journey with LUURA.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
