Reservation & Customer Service Agent

We areMOTODYNAMICSGroup and Movement is our Passion!

Our vision is to create a world of sustainable mobility without boundaries.

Through the iconic brands we represent Yamaha Porsche Sixt and our retail networkMotodirectandAutodirect we create emotions and transform lives through adventure exploration human connection.

Our SIXT Division is looking for aReservation & Customer Service Agentwho shares our vision and is eager to be part of our growth journey.

The Reservation & Customer Service Agent is responsible for handling customer inquiries processing bookings and ensuring a seamless rental experience. The role requires strong communication skills attention to detail and the ability to work efficiently in a fast-paced environment.

You will be called to:

• Communicate effectively and provide excellent customer service over the phone
• Process and manage reservations via phone or email
• Address and resolve customer complaints or concerns professionally to ensure high customer satisfaction
• Processing requests for changes or cancellations of reservations providing alternative solutions when necessary
• Promoting additional services or products such as insurance or vehicle upgrades

• 2 years of experience in a similar position within a call center environment focusing on sales and customer service
• An excellent communicator in both Greek & English any other language will be considered an asset
• Problem-solving skills to address and resolve any issues that may arise during the reservation or rental process
• Flexibility to work in shifts as the department operates every day including holidays

• Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas& Europe 2024) and be part of our unique culture
• The opportunity to contribute to the growth of a premium brand while evolving within a Group that drives change
• Be part of an equal opportunity employer who is committed to building and maintaining an inclusive working environment where you can be your true self

Want to thrive in a diverse and inclusive environment Then dont miss the opportunity to move evolve transform with us!

Required Experience:

Unclear Seniority