Product Support Specialist (ultrasound)
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Job Location:
Bothell, WA - USA
Monthly Salary:
$ 100000 - 160000
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Product Support Specialist (ultrasound)Job Description
As a Product Support Specialist you will be providing expert level technical support to worldwide response centers and field product specialists.
Your role:
- Developing and implementing action plans for escalated customer sites.
- Developing service communications (service bulletins field change orders) for distribution to the field service organization and updates to knowledge management systems.
- Maximizing customer satisfaction with our current products through timely and responsive monitoring of product reliability and performance data.
- Understanding the support needs of our customers and championing those needs through serviceability reviews in the development of new products as well as enhancements to the existing product portfolio.
- Driving process and quality improvements through sustaining engineering projects and core teams including documenting requirements and management of project deliverables.
Youre the right fit if:
- A Bachelors / Masters Degree in Biomedical Engineering Electronics Engineering IT Health Sciences or equivalent.
- A minimum of 5 years of experience in customer service related role with a focus in systems engineering technical troubleshooting and/or product technical support within the ultrasound space.
- Your skills include the ability to multi-task and interact with a variety of people and functions globally while making sound quality focused decisions based on customer needs. You also have excellent customer service and teamwork skills. Familiarity/understanding with Windows operating systems.
- Youre a strong verbal and written communicator and work effectively in a dynamic interrupt-driven environment.
- You must be able to successfully perform the following minimum Physical Cognitive and Environmental job requirements with or without accommodation for this position.
How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Learn more about our culture.
Philips Transparency Details
The pay range for this position in (Bothell WA) is $100000 to $160000.00.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills experience business needs geographical location and internal equity.
In addition other compensation such as an annual incentive bonus sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program which includes a generous PTO 401k (up to 7% match) HSA (with company contribution) stock purchase plan education reimbursement and much more. Details about our benefits can be found here.
At Philips it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa now or in the future.
Company relocation benefits will not be provided for this position. For this position you must reside in or within commuting distance to Bothell WA
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This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
