Customer Service Specialist

JOB DESCRIPTION:

For years Abbotts medical device businesses have offered technologies that are faster more effective and less invasive. Whether its glucose monitoring systems innovative therapies for treating heart disease or products that help people with chronic pain or movement disorders our medical device technologies are designed to help people live their lives better and healthier. Every day our technologies help more than 10000 people have healthier hearts improve quality of life for thousands of people living with chronic pain and movement disorders and liberate more than 500000 people with diabetes from routine fingersticks.

Abbott Vascular provides innovative minimally invasive and cost-effective products for treatment of vascular disease. Our extensive portfolio includes drug-eluting stents bare metal stents guide wires balloon dilatation catheters imaging catheters and software vessel closure devices and peripheral stents
Our location in Temecula CA currently has an opportunity for a Customer Service Representative.

WHAT YOULL DO:
Provide support to customers with regard to shipment and billing orders. Facilitate communications between the sales force and in-house contacts to resolve order processing and customer issues. Communicate back order and product allocation issues to the sales force and assist the sales force in locating and transferring product as needed.)

Primary Job Function:

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

• Demonstrates the ability to perform all entry level tasks in addition to the following.

• Demonstrates the ability to multi-task.

• Is an established member of one or more specialty task teams (Bulk team Iris team etc.).

• Utilized as a coach for new hire training.

Position Accountability / Scope:

• Plans organizes and prioritizes own daily work routine to meet established schedule.

• Solves a variety of problems of limited to moderate scope and complexity requiring basic interpretation of defined procedures and practices.

• Maintains confidentiality in handling sensitive information or documents.

EDUCATION AND EXPERIENCE YOULL BRING:
Minimum Education:

• H.S. diploma or equivalent plus 2-5 years of related work experience or equivalent combination.

• Two-year degree or some college credits preferred.

Minimum Experience / Training Required:

• Applies broad knowledge of business concepts procedures and practices and a general understanding of department fundamentals.

• Will perform this job in a quality system environment.

• Failure to adequately perform tasks can result in noncompliance with governmental regulations.

• Performs routine and non-routine moderately complex assignments using standard methods and sequences.

• Makes adjustments modifications and replacements to set processes as directed.

• Assignments require broad judgment in troubleshooting proven processes as well as the ability to suggest alternatives.

The base pay for this position is

In specific locations the pay range may vary from the range posted.

JOB FAMILY:

DIVISION:

LOCATION:

ADDITIONAL LOCATIONS:

WORK SHIFT:

TRAVEL:

MEDICAL SURVEILLANCE:

SIGNIFICANT WORK ACTIVITIES:

IC