IHT Service Desk Specialist 1

Boise, ID - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client refers to several distinct entities most notably the not-for-profit system in Idaho/Eastern Oregon and the Texas-based system affiliated with Common Spirit Health.

Job Title: Service Desk Specialist 1

Location: Boise ID USA 83712

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Hybrid (onsite 1 day per week)

Job Description:

Provides technical support and troubleshooting assistance to end users via phone email and chat.
Documents issues and escalates complex problems to appropriate technical teams.

Tasks and Responsibilities:

Provide IT Service desk phone coverage
Deliver customer service and technical assistance to end users
Provide first level troubleshooting and support of all end user desktops handhelds
Support Microsoft office Adobe and in-house application systems
Escalate / Route Service Desk requests to other technical teams as appropriate

PREFERRED Experience Levels:

1 year working on a help desk supporting users in a large business environment including desktop PC / network clients network printing
Knowledge of Windows 10/VDI/MS O365/Mobile Devices/Line of Business Apps.
Knowledge of Active Directory Tools group policy etc.
Strong Customer Service Skills
Prefer individuals with work experience in large financial health care or tech institutions

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Our client refers to several distinct entities most notably the not-for-profit system in Idaho/Eastern Oregon and the Texas-...