Senior Product Operations Manager

Lancaster, NE - USA

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Kodiak Robotics Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous 2024 Kodiak became the first known company to publicly announce delivering a driverless semi-truck to a customer. Kodiak is also leveraging its commercial self-driving software to develop test and deploy autonomous capabilities for the U.S. Department of Defense.

We are seeking a highly motivated and detail-oriented Product Operations Manager to join our team in Lancaster TX. This is the first hire in this new critical function and you will be essential in bridging the gap between our Product/Engineering teams and our Operations/Field teams. You will play a key role in optimizing our operational footprint with our customers and ensuring that future deployments are efficient and scalable. This role is based full-time in our Lancaster office.

In this role you will be responsible for:

Process Design and Scalability: Partner closely with Product and Engineering to design document and stand up processes that support operational scalability for our autonomous vehicle technology.
Feedback Loop Management: Collect analyze and prioritize inbound user and field feedback translating operational needs into actionable product and engineering requirements.
Feature Deployment & Validation: Work with cross-functional teams to rapidly test validate and deploy new product features in an operationally-intensive environment.
Cross-Functional Collaboration: Act as a liaison between Product Engineering Field Operations and other teams to ensure alignment and smooth feature adoption.
Operational Excellence: Focus on driving attention to detail and timeliness in product deployment and operational workflows.
Performance Monitoring: Define operational KPIs and monitor product performance in the field communicating insights and risks to stakeholders.
Stakeholder Communication: Provide clear data-driven updates on product-related operational progress risks and mitigation plans to leadership and cross-functional teams.

What youll bring:

3 years of experience in Product Operations Technical Program Management or a similar role at an operational-intensive technology company.
Highly analytical with a proven ability to use data to drive process improvements and product decisions.
Exceptional attention to detail and a track record of driving timely execution in complex environments.
Outstanding people and communication skills with demonstrated experience working across diverse teams (e.g. Engineering Field Operations Product).
Must be willing to work full-time in the Lancaster TX office.
A non-technical degree is acceptable but evidence of some technical aptitude or nerdiness is a plus.
Additional experience in the following areas is a plus:
- Operations research industrial engineering and/or process optimization
- Autonomy mobility supply chain or logistics
- Working in both a startup and a larger company environment

What we offer:

Competitive compensation package including equity and annual bonuses
Excellent Medical Dental and Vision plans through Kaiser Permanente Cigna and MetLife (including a medical plan with infertility benefits)
MetLife Legal Services Identity & Fraud Protection Hospital Indemnity Insurance Accident Insurance & Critical Illness Insurance
Flexible PTO 10 paid holidays and generous parental leave policies
Our office is centrally located in Mountain View CA
Office perks: dog-friendly free catered lunch a fully stocked kitchen and free EV charging
Long Term Disability Short Term Disability Life Insurance
Wellbeing Benefits - Headspace through Cigna Calm through Kaiser One Medical Gympass Spring Health through Cigna Rula (mental health navigation)
Fidelity 401(k)
Commuter FSA Dependent Care FSA HSA
Various incentive programs (referral bonuses patent bonuses etc.)

At Kodiak we strive to build a diverse community working towards our common company goals in a safe and collaborative environment where harassment of any kind is strictly prohibited. Kodiak is committed to equal opportunity employment regardless of race ethnicity religion gender identity sexual orientation age disability or veteran status or any other basis protected by applicable law.

In alignment with its business operations Kodiak adheres to all relevant statutes regulations and administrative prerequisites. Accordingly roles that carry more sensitive requirements may be limited to candidates that can satisfy additional scrutiny and eligibility for such positions may hinge on verification of a candidates residence U.S. person status and/or citizenship status. Should the position require and Kodiak determines that a candidates residence U.S. person status and/or citizenship status necessitate an export license bar the candidate from the position or otherwise fall under national security-related restrictions Kodiak will consider the candidate for alternative positions unaffected by such restrictions under terms and conditions set forth at Kodiaks sole discretion or as an alternative opt not to proceed with the candidates application. If applicable Kodiak may provide visa sponsorship for eligible candidates.

We use a third-party AI tool (Endorsed) to assist in the initial screening of applications. As part of the evaluation process we provide Endorsed with job requirements and candidate-submitted applications. Final hiring decisions are made by our human recruitment team and no automated system makes the ultimate decision regarding hiring. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. We began using Endorsed on January 1 2026. You can review the independent bias audit report covering our use of Endorsed here( By submitting your application you acknowledge that your application may be processed by AI systems as part of the screening and selection process. If you have any questions or would like to request a separate review of your application please contact with Separate Review Request in the email subject line.

Required Experience:

Manager

In this role you will be responsible for:

Process Design and Scalability: Partner closely with Product and Engineering to design document and stand up processes that support operational scalability for our autonomous vehicle technology.
Feedback Loop Management: Collect analyze and prioritize inbound user and field feedback translating operational needs into actionable product and engineering requirements.
Feature Deployment & Validation: Work with cross-functional teams to rapidly test validate and deploy new product features in an operationally-intensive environment.
Cross-Functional Collaboration: Act as a liaison between Product Engineering Field Operations and other teams to ensure alignment and smooth feature adoption.
Operational Excellence: Focus on driving attention to detail and timeliness in product deployment and operational workflows.
Performance Monitoring: Define operational KPIs and monitor product performance in the field communicating insights and risks to stakeholders.
Stakeholder Communication: Provide clear data-driven updates on product-related operational progress risks and mitigation plans to leadership and cross-functional teams.

What youll bring:

3 years of experience in Product Operations Technical Program Management or a similar role at an operational-intensive technology company.
Highly analytical with a proven ability to use data to drive process improvements and product decisions.
Exceptional attention to detail and a track record of driving timely execution in complex environments.
Outstanding people and communication skills with demonstrated experience working across diverse teams (e.g. Engineering Field Operations Product).
Must be willing to work full-time in the Lancaster TX office.
A non-technical degree is acceptable but evidence of some technical aptitude or nerdiness is a plus.
Additional experience in the following areas is a plus:
- Operations research industrial engineering and/or process optimization
- Autonomy mobility supply chain or logistics
- Working in both a startup and a larger company environment

What we offer:

Competitive compensation package including equity and annual bonuses
Excellent Medical Dental and Vision plans through Kaiser Permanente Cigna and MetLife (including a medical plan with infertility benefits)
MetLife Legal Services Identity & Fraud Protection Hospital Indemnity Insurance Accident Insurance & Critical Illness Insurance
Flexible PTO 10 paid holidays and generous parental leave policies
Our office is centrally located in Mountain View CA
Office perks: dog-friendly free catered lunch a fully stocked kitchen and free EV charging
Long Term Disability Short Term Disability Life Insurance
Wellbeing Benefits - Headspace through Cigna Calm through Kaiser One Medical Gympass Spring Health through Cigna Rula (mental health navigation)
Fidelity 401(k)
Commuter FSA Dependent Care FSA HSA
Various incentive programs (referral bonuses patent bonuses etc.)