Spa Operations Manager
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Job Location:
Sonoma, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Spa Operations Manager - Fairmont Sonoma Mission Inn & Spa (Hotel)
Are you a hands-on leader with a passion for wellness and a talent for inspiring teams while delivering exceptional guest experiences Join the Spa leadership team at Fairmont Sonoma Mission Inn & Spa where geothermally heated pools a traditional Roman-style bathhouse and a curated menu of massages facials and body treatments pay homage to the regions holistic healing traditions.
What you will be doing: Reporting to the Director Wellness Retail & Club 1927 responsibilities and essential job functions include but are not limited to the following:
- Provide hands-on leadership for the day-to-day operations of the Spa including scheduling payroll support opening and closing procedures and service coordination to deliver a consistently elevated luxury wellness experience
- With a strong front-of-house focus directly oversee the Reservations Team Spa Experience Coordinators (Reception) and Spa Supervisors
- Foster an engaged high-performing work environment through ongoing coaching feedback recognition and development
- Support onboarding training and continued development of spa colleagues
- Ensure exceptional guest experiences aligned with brand standards including seamless guest flow across treatments thermal amenities and retail spaces
- Actively manage guest feedback and service recovery to drive satisfaction and loyalty
- Partner with the Spa leadership team on SOPs workflow optimization and operational improvements
- Contribute to menu updates seasonal offerings and wellness programming
- Support revenue labor expense and retail performance goals including merchandising and inventory control
- Maintain operational cleanliness and presentation standards across treatment rooms thermal areas retail and back-of-house spaces
- Serve as a liaison between spa teams leadership and cross-functional departments
- Participate in leadership meetings and contribute to resort wellness initiatives
- Ensure compliance with all health safety sanitation labor regulations and departmental policies
- Other duties as assigned
Qualifications :
Your experience and skills include: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Previous leadership experience in a luxury hospitality environment required preferably in a spa or wellness setting
- Degree or diploma in hospitality business or wellness-related field is an asset
- Familiarity with systems such as Book4Time Opera BirchStreet and Microsoft Office is an asset
- Professional presentation with strong interpersonal and problem-solving skills
- Service-oriented personality with a passion for hospitality and wellness
- Proven ability to build and maintain strong relationships with guests colleagues and stakeholders
- Results-driven flexible and able to perform under pressure
- Ability to lead by example foster a strong team culture and set the standard for high performance
- Willingness to work weekends holidays and variable hours as business needs require
Salary Range $83000-$87000
Additional Information :
Fairmont Sonoma Mission Inn & Spa an elegant Spanish mission-style Inn boasts exceptional accommodation in the heart of Wine Country. As one big team community of service professionals we come together and work with a common purpose to welcome connect and serve others.
Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Customer Service
- Hotel Experience
- Organizational skills
- Hospitality Experience
- Computer Skills
- Management Experience
- Millennium
- Dermal Fillers
- Front Desk
- Esthetic Laser Treatment
- Leadership Experience
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
