Description
Pennian Bank is seeking a motivated and detail-oriented Assistant Office Manager to support branch operations and customer service excellence. This role works closely with the Office Manager/Branch Executive Officer to ensure efficient daily operations regulatory compliance and achievement of lending and deposit goals.
Key Responsibilities
- Assist in overseeing daily branch operations ensuring compliance with bank policies procedures and regulatory requirements.
- Support lending activities including identifying opportunities compiling data and documentation and preparing and closing loans.
- Supervise and support branch staff including scheduling training performance management and fostering a positive team environment.
- Provide leadership in the absence of the Office Manager including branch security vault operations and opening/closing procedures.
- Deliver high-quality customer service by greeting customers addressing needs and referring customers to appropriate services.
- Assist with personnel functions such as timekeeping performance evaluations and staff development.
- Participate in setting branch goals and implementing strategies to meet loan deposit and quality incentive objectives.
- Prepare required reports and ensure accurate documentation and imaging of work.
- Enforce compliance with Bank Secrecy Act Patriot Act and privacy policies.
- Support risk management safety and sound banking practices.
Qualifications & Skills
- Prior banking or financial services experience preferred with exposure to lending and branch operations.
- Supervisory or leadership experience strongly preferred.
- Strong customer service communication and organizational skills.
- Ability to exercise sound judgment manage multiple priorities and work collaboratively with staff and management.
- Commitment to regulatory compliance and ethical banking practices.
Pennian Bank is committed to maintaining a professional respectful workplace and offers opportunities to grow within a community-focused banking environment.
Requirements
Education/Training: B.S. or B.A. degree in a related field normally required; specialized business education and training. NMLS licensing may be required.
Skill(s): Proficient reading writing grammar and mathematics skills; proficient interpersonal relations communicative and sales skills; proficient PC skills; a thorough knowledge of bank operating policies and procedures which impact consumer services; a thorough knowledge of the features and benefits of all bank consumer products and services; demonstrated management and supervisory skills; visual and auditory skills; valid drivers license.
Experience: A minimum of two (2) years experience in a related position normally required.
Required Experience:
IC
Full-timeDescriptionPennian Bank is seeking a motivated and detail-oriented Assistant Office Manager to support branch operations and customer service excellence. This role works closely with the Office Manager/Branch Executive Officer to ensure efficient daily operations regulatory compliance and a...
Description
Pennian Bank is seeking a motivated and detail-oriented Assistant Office Manager to support branch operations and customer service excellence. This role works closely with the Office Manager/Branch Executive Officer to ensure efficient daily operations regulatory compliance and achievement of lending and deposit goals.
Key Responsibilities
- Assist in overseeing daily branch operations ensuring compliance with bank policies procedures and regulatory requirements.
- Support lending activities including identifying opportunities compiling data and documentation and preparing and closing loans.
- Supervise and support branch staff including scheduling training performance management and fostering a positive team environment.
- Provide leadership in the absence of the Office Manager including branch security vault operations and opening/closing procedures.
- Deliver high-quality customer service by greeting customers addressing needs and referring customers to appropriate services.
- Assist with personnel functions such as timekeeping performance evaluations and staff development.
- Participate in setting branch goals and implementing strategies to meet loan deposit and quality incentive objectives.
- Prepare required reports and ensure accurate documentation and imaging of work.
- Enforce compliance with Bank Secrecy Act Patriot Act and privacy policies.
- Support risk management safety and sound banking practices.
Qualifications & Skills
- Prior banking or financial services experience preferred with exposure to lending and branch operations.
- Supervisory or leadership experience strongly preferred.
- Strong customer service communication and organizational skills.
- Ability to exercise sound judgment manage multiple priorities and work collaboratively with staff and management.
- Commitment to regulatory compliance and ethical banking practices.
Pennian Bank is committed to maintaining a professional respectful workplace and offers opportunities to grow within a community-focused banking environment.
Requirements
Education/Training: B.S. or B.A. degree in a related field normally required; specialized business education and training. NMLS licensing may be required.
Skill(s): Proficient reading writing grammar and mathematics skills; proficient interpersonal relations communicative and sales skills; proficient PC skills; a thorough knowledge of bank operating policies and procedures which impact consumer services; a thorough knowledge of the features and benefits of all bank consumer products and services; demonstrated management and supervisory skills; visual and auditory skills; valid drivers license.
Experience: A minimum of two (2) years experience in a related position normally required.
Required Experience:
IC
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