Retention Support- Health and Life
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Job Location:
Bournemouth - UK
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Team Retention- Retention Support- Health and Life
Working Pattern -Monday to Friday- 09:00- 17:00 Hybrid 2days per week in the Vitality Bournemouth or Stockport Office.Full time 35 hours per week.
Bonusup to an extra 8%per annum OTE . Basic salary 26208
Holiday allowance - 25 days holiday plus bank holidays with the option to buy or sell up to 5 days each holiday year
Top 3 skills needed for this role:
- Attention To Detail and Accuracy
- Strong Organisational and Multitasking Ability
- Effective Communication and Customer Support Skills
What this role is all about:
The Retention Support Administrator plays a key role in supporting the successful retention of customers across both health and life insurance products. This is an administration-focused role within a Back Office insurance environment responsible for handling customer and advisor queries resolving payment and renewal issues processing reports and ensuring accurate and timely administration to support the wider retention and customer service teams.
The ideal candidate will be detail-oriented organised and confident in managing multiple admin tasks while providing excellent internal and external customer support.
What do you need to thrive
Vitality provides all staff with an extensive training meaning that we are open to speaking to candidates from all backgrounds and levels of experience. To be successful in the role of Retention Support Administrator you will likely have:
- Passion for great customer service
- A good level of computer literacy
- Strong administrative background ideally within insurance financial services or a regulated environment
- Excellent written and verbal communication skills
- High level of accuracy and strong attention to detail
- Ability to prioritise workload and manage multiple queries simultaneously
- Bonus Schemes A bonus that regularly rewards you for your performance
- A pension of up to 12% We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance With its own set of rewards and benefits
- Life Assurance Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer please visit our careers page.Fantastic Benefits. Exciting rewards. Great career opportunities!
- Help you to be the healthiest youve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.
About You
About Us
Were really excited to announce that we have recently been awarded Top 10 Best Places To Work in The Sunday Times Awards 2024!
Vitality is a multi-award-winning UK insurance brand here to make the world a healthier happier place.
Weve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives they benefit our business benefits and society benefits. Were successful because we attract develop and retain the best people and because we care.
At Vitality were committed to diversity and inclusion because its good for our employees for our business and for society. We welcome applications from individuals of all backgrounds experiences and perspectives.
Vitalitys approach to sustainability
Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested please submit your application as soon as possible.
Key Skills
- Anti Money Laundering
- Google Analytics
- Javase
- Fire Alarm
- ACCA
- Arabic
About Company
Vitality is a leading UK insurer offering health and life insurance. Get your quote today and unlock discounts and rewards from top brands.
