Human Capital Service Centre, Team Lead (Contract)

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Associate

Job Description & Summary

The Human Capital Service Center (HCSC) is a bilingual and transactional team that provides efficient effective support for all areas of Human Capital and the business in executing Human Capital related transactional and administrative activities. The Team functions as a primary HC point of contact in the resolution escalation or routing of inquiries as needed in line with HC protocols and guidelines.

This position reports to the Manager Human Capital Service Center (HCSC)

Meaningful workyoullbe part of

As aHuman Capital Service Centre Team Leadyoull work as part of a team of problem solvers helping to solve business issues deliver high quality client service and operational efficiency.Responsibilities include but are not limited to:

Responsible for providingLevel 2 frontfacing supporttoroutine andcomplex inquiriesdeliver firmwide HC transactional support incollaboration with the HR Business Partners (HCBP)Centresof Excellences and the HC Services Operations Team
Support a broad range of HC processes including Core HR Disability Administration Leaves OffboardingPayrollGlobal Mobility Campus Recruitment and Data Management & Reporting
Act asnextlevelsupport for resolving complex inquiries partnering closely with the HCSC Manager on issue resolution
Research troubleshoot and resolve ad hoc HC process requests byleveragingstrong knowledge of firmwide HC programssystemsin alignment with statutory legislation
Support Data Management responsibilities including running HC reports managing large data sets completing audit activities andidentifyingopportunities for workflow automation and process optimization
Review andvalidatepayroll inputs and data loads prior to payroll cutoff to ensure data accuracy and compliance
Oversee the development review and delivery of HC reports dashboards and scorecards and support Workday release projects and new functionality implementations
Manage ticketing system inquiries conduct ongoing system and data audits using Workday and Alteryx workflows andparticipatein assigned projects and operational initiatives
Ensure process updates are completed and deliver training and coaching to HCSC administrators to support knowledge growth andprocessaccuracy
Collaborate with multiple HR teams includingHC TechnologyHR BusinessPartnersandHC Services Operations Team to enable effective and efficient HR operations

Experiences and skillsyoulluse to solve

Strong technical experience in Workday Service Now Ticketing Microsoft Tools including Copilot Agents BOTs and creating Alteryxor otherautomation solutions
Experiencein aHuman Capital environmentorin aHC Generalist/HCSpecialistrole(with accountability for processes or programs)
Exceptional critical thinking attention to detail and adherence todata governanceand confidentiality standards
Demonstrates high accuracy in reviewingownand others work
ProvidesWorkdaybest practiceguidanceand process coachingto HCSCteammembers andother HCteams
Adapts quickly to changing demands while managing multiple competing tasks and shifting priorities effectively working both independently and collaboratively
Builds strong relationships and delivershigh-qualitycustomer service across all levels of the Firm
Strong communicationskills including verbal written organizational and listening abilities
Applies sound judgmentproblem solvingskills professionalism integrity and consistently meets deadlinesin afast-pacedenvironment
PwC Canadaiscommitted to cultivating an inclusive hybrid work environment. Exact expectations for your team can be discussed with your interviewer
This isan18-monthfull-timecontractopportunity.

Whyyoulllove PwC

Wereyoullbe a part ofdiverseteams helping public and private clients build trust and deliver sustained outcomes. This meaningful work and our continuous development environment will take your career to the next level. We reward your impact and support your wellbeing through a competitive compensation package inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more aboutourApplication Process andTotal Rewards Package at: Canada acknowledges that we work and live across Turtle Island on the land that is now known as Canada which are the lands of the ancestral treaty and unceded territories of the First NationsMétisand Inuit Peoples. We recognize the systemic racismcolonialismand oppression that Indigenous Peoples have experienced and still go through and we commit to allyship and solidarity.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Analytical Thinking Communication Confidential Information Handling Conflict Resolution Coordinating Staff Creativity Data Quality Documentation Administration Embracing Change Emotional Regulation Empathy Employee Data Management Employee Engagement Strategies Employee Life Cycle Employee Relations Employee Terminations HR Software Human Resources (HR) Metrics Human Resources (HR) Policies Human Resources (HR) Service Delivery Human Resources (HR) Shared Services Human Resources Assistance 11 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date

Were committed to providing accommodation throughout the application interview and employment process. If you require accommodation to be at your best please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started so we know you have questions about how and why we use it. At certain points during our recruiting process we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly without seeing identity information such as your name or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills experience and likely success at PwC Canada. While AI supports parts of our recruitment process final hiring decisions always involve human review. For more information about our use and protection of your data please refer to our Privacy Policy ( tenons à répondre à vos besoins tout au long du processus de demande demploi dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour être parfaitement à laise faites-le-nous savoir à létape de la demande demploi.

Lutilisation de lintelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement nous comptons sur lIA pour améliorer votre expérience. Par exemple pendant lexamen du curriculum vitæ ou lélaboration dune liste de recommandations personnalisées un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour lentrevue. LIA nous aide à mieux lutter contre les préjugés car lévaluation des candidats se fait de façon juste et équitable sans que les informations didentification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et dévaluer le lien entre leurs compétences leur expérience et leurs chances de réussir chez PwC Canada. Bien que lIA facilite certaines étapes de notre processus de recrutement les décisions finales dembauche sont toujours prises par des personnes. Pour en savoir plus sur lutilisation et la protection de vos données personnelles consultez notre politique sur la protection des renseignements confidentiels (

Line of ServiceInternal Firm ServicesIndustry/SectorNot ApplicableSpecialismIFS - Human Capital (HC)Management LevelSenior AssociateJob Description & SummaryThe Human Capital Service Center (HCSC) is a bilingual and transactional team that provides efficient effective support for all areas of Human ...