Team Lead

#EnterTheGame

Whats Activate

Activate is redefining how the world plays. We are a global tech company known for creating first of its kind full-scale interactive active gaming facility. Were growing at a fast pace and leveling up the future of entertainment by fusing technology with physical activity to deliver an immersive hands-on gaming experience.

Pressplay on thisvideoto see Activate in action (we promiseitsworth it). Follow @activategames on TikTok Instagram and Facebook tostay locked in.

Read job details below and apply now to #EnterTheGame!

The Team Lead at Activate is theonshiftcaptainworking closely with the Store Leader to keep the store operations running toguide for both customers and staff making sure every player hasanamazing experience and team feels supported and ready to shine.

You set the tone each shift leading by example with a can-do attitude boundless energy and a keen eye for details that turn good moments into epic ones. When the action ramps upyourethe calm confident spark that keeps the teamin sync motivatedandwinning together.

This job posting is for an existing vacancy. This is a full-time permanent position at our Calgary North store located at 2929 Sunridge Way NE Unit 420.

The Duties and Responsibilities:

Customer and Store Operations

• Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
• Responsible to perform overrides at check-in completing daily cash out sheets accurately creating and receiving invoices and taking payments
• Resolve customer complaints and escalate to the Store Leader as required
• Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
• Aware of all Activate Programs ensure they are applied in compliance with company standards

People Leadership

• Train new employees lead with knowledge maintaining a key focus on customer success
• Coach and foster relationships with incoming potential customers existing employees and management
• Oversee staff and delegate tasks; supporting them throughout the scheduled shift
• Facilitate solution minded processes for customer questions complaints and issues lead and emulate Activate values

Maintenance and Inventory

• Understand and assess maintenance requirements related to inventory management and componentry
• Maintain the rooms by delegating cleaning painting and any required maintenance
• Receive track and maintain inventory for all maintenance merchandise and vending products and communicate needs to the Store Leader
• Identify maintenance needs and work with Store Leader on provisioning appointments when necessary keep updated and accurate notes of related activities

The Qualifications:

• 1-2 years of previous experience in a similar role is preferred
• Must be able to work day/evening/weekend shifts
• Proficiency in MS Office and related software
• Strength in engaging customer relations
• Proficient in the use of hand and power tools
• Demonstrated collaborator and able to work with teams
• Ability to work various shifts starting as early as 8 am and ending at 1 am is required
• Previous experience overseeing a team of 10 is an asset

The Perks:

• Competitive wage
• Benefits package
• Paid time off
• Casual dress
• Employee discount
• Fun and dynamic work environment
• On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation for a protected characteristic contactwhich is an email monitored for this purpose.

We thank all applicants for their interest however only those candidates selected for interviews will be contacted.

Required Experience:

Manager