End User Services Programme Manager
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
End User Services Programme Manager
We are looking for an End User Services Programme Manager on a 12 Month FTC who is accountable for the strategic leadership governance and delivery of a global End User Services project plan covering M&A End User Transitions Device as a Service (DaaS) MacBook initiatives and broader workplace technology services.
The role will oversee a portfolio of interdependent projects across up to 15 countries ensuring newly acquired entities are successfully transitioned into the organizations end-user service model with minimal disruption to business operations and a consistent employee experience.
Program Mangers will collaborate with all levels of the organisation and work directly with and provide oversight of third-party implementation partners and providers from within the Firms partner ecosystem. They will partner with business resources and/or client (acquisition) teams to identify cross-functional dependencies.
They must be able to effectively work in a dynamic and changing environment adjusting delivery plans as required. They will maintain a good working relationship with teammates clients and work effectively with client management and staff at all levels to gather information and execute programs.
Roles and Responsibilities:
Lead end-to-end project management for End User Services initiatives including MacBook deployments DaaS programs and workplace technology projects.
Manage scope schedule budget risks dependencies and deliverables across multiple concurrent projects.
Drive standardization of end-user services across newly acquired entities.
Manage and lead Agile or hybrid delivery initiatives and be accountable for programme resources timeline budget scope and benefits realisation to deliver outcomes on time and within budget
Coordinate internal business technology architecture security and external resources to achieve expected programme outcomes
Monitor progress analyse project data and reports project status and disposition to mangers and stakeholders on regular and timely basis.
Effectively challenge negotiate and influence colleagues to produce value-add solutions that drive progress
Skills and Qualifications:
Proven experience as a Project Manager within End User Services / Workplace Technology.
Strong experience delivering M&A IT integration projects preferably with global scope.
Bachelors degree or equivalent years of relevant professional experience
Proven experience managing complex stakeholder environments including senior executives architecture forums and third-party delivery partners
Highly action-oriented with a leadership style characterised by strong influencing skills; someone who is a change agent who can build collaborative relationships.
An engaging and approachable personality and a significant history of working successfully with all levels of staff from front-line through senior executive.
Project Management Professional (PMP) Scrum Product Owner (CSPO) ScrumMaster (CSM) or similar project management certification
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Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Today, Grant Thornton LLP is the U.S. member firm of Grant Thornton International Ltd, one of the world’s leading organizations of independent audit, tax and advisory firms. These firms help dynamic organizations unlock their potential for growth by providing meaningful, forward-looki ... View more
