JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

- The role is responsible to man the helpdesk 24*7 for AsPac region for Transport Command Center and Centralised Workplace Helpdesk.

- Respond to customers requisition and/or issues through calls emails and Corrigo Portal.

- Follows-up and directing WOs requisition to right person as per defined KPIs

- Live monitoring of application/software for command center and responding to any deviation as per defined process.

- Proactive and ability to respond to incidents/accident real time and take corrective action as per defined processes.

- Report preparation viz; WOs pending follow up and reminder to concerned person Driver Behaviour reports Incident Reporting Incident report preparation daily call logs and activity completed report any other report preparation as required by management.

- Liaising with various counterparts with the organisation in AsPac region.

- Provide Superior Client Service (weighting 50%)

- Initiative or Process Improvement in Functional Area (weighting 40%)

- Personal and Professional Development (weighting 10%)

- Good Communication skills both written and spoken.

- Customer Centric

- Knowledge MS office.

- Corrigo Portal

- Team player and ownership of role importance tasks to be performed.

- Vigilant.

- Candidate should be graduate.

- Position will be based out of Pune

- Experience in customer support in IT/ITES/Hospitality industry of minimum 6 months.

- Ability to remain at workstation for long period of time.

- Prior experience in employee transport and/or workplace helpdesk will be preferred.

What this job involves:

A highly skilled professional

The role is responsible for monitoring of application/software for command centre candidate must be physically able to perform duties including ability to remain in stationery position(sitting) must be able to assess/identify hazards communicate/signal any escalation.

Maintaining and updating records and database are also part of your basic daily routine. These include telephone registers and call tracking. Part of the tasks are general admin and other help desk activities. Working at JLL you should constantly keep in mind that you are working in compliance with our regulations.

Proven experience with continuous improvement initiatives and client reporting is also vital for this role matched with strong computer literacy.

ability to manage activities using different systems then you might be the best fit for this job.

A client service champ

A strong customer service focus is a pre-requisite of this job. Do you have unmatched people skills that can help you ease your interactions with a wide range of client staffregardless of their leveland their demands An outstanding multitasking talent also provides a perfect complement to your skill set.

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.