Product Manager

At Bitfocus were building more than software were building solutions that help end homelessness and transform communities. As a mission-driven team we strive to live by ourcore values - we lead with care innovate with insider knowledge and celebrate the power of community in everything we do.

We take pride in our work support one another and embrace smart risks that drive meaningful impact. We value authenticity curiosity and growth and we believe work should be both purposeful and enjoyable.

Everyone at Bitfocus plays a role in creating an 11-star experience for our customers. If youre passionate about using your skills to make a difference wed love to have you on the team.

We hope you consider bringing your talent and drive and join us in helping end homelessness!

We are seeking a highly motivated and experienced Product Manager to join our Product team. The successful candidate will be responsible for developing and enhancing solutions that support homelessness response systems and human services organizations. The Product Manager role requires expertise in solutions analysis technical writing and user experience to deliver high-impact product improvements. The Product Manager will work independently on complex problems collaborate with senior stakeholders and ensure the effective execution of product initiatives.

Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity or expression veteran status or disability.

THIS IS A FULLY REMOTE FULL-TIME POSITION - SUCCESSFUL CANDIDATES WILL BE REQUIRED TO WORK FROM HOME.

Compensation:

We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation including skills qualifications and professional experience which can cause your compensation to vary. This role has an annual targeted total compensation range of $64000-$125000 which includes variable compensation (bonus) eligibility.

(Most candidates join us at the lower half of the range to leave room for growth learning and development; we negotiate actual salaries with final candidates based on experience in similar roles and expertise related to qualifications)

Candidate AI Usage Policy:

At Bitfocus we are committed to fostering a hiring process that reflects each candidates unique skills experience and perspective. To support a fair and authentic evaluation process the use of artificial intelligence (AI) tools to generate or assist with responses is not permitted during any stage of the interview process. This includes live interviews (in-person or virtual) as well as take-home assessments test projects and work samples.

We understand that some candidates may require accommodations that involve the use of AI. If you require such an accommodation please contact us in advance at We are committed to providing reasonable accommodations and ensuring that every candidate has an equitable opportunity to succeed.

Remote Work Setup Requirements

To ensure a productive secure and high-quality work environment all employees must have the following workspace setup before their first day at Bitfocus:

Private & Secure Workspace

• Dedicated Space: You must have a private quiet and secure room that is free from distractions background noise.

Internet Connection & Equipment

• Reliable Provider: Your internet connection must be high-speed and reliable (e.g. Cable DSL or Fiber Optic).
• Minimum Performance Standards: Your wired connection must meet or exceed the following speed and latency requirements (You can run a speed test here):
  • Download Speed: 50 Mbps
  • Upload Speed: 20 Mbps
  • Latency (Ping): 50 ms or less

About the Product Team:

Product operates at the confluence of the customer owner and engineering. Our goal is to facilitate data-driven software that makes a meaningful impact on our customers. We strive for excellence and are empowered to create a collaborative transparent and fun working environment.

The Product team at Bitfocus is responsible for defining developing and bringing our software products to market. Our team is cross-functional and involves close collaboration with various teams including Engineering Marketing Business Development Professional Services Community Administration Customer Success and others.

As a Product Manager you will:

Product Development & Strategy

• Define prioritize and execute product enhancements based on user needs market trends and system capabilities.
• Conduct user research analyze feedback and leverage data insights to drive decision-making.
• Work cross-functionally with engineering and stakeholders to translate requirements into actionable product features.

User Experience & Solutions Analysis

• Analyze business processes draft detailed requirements and support solution design for operational improvements.
• Design and refine user workflows wireframes and prototypes with a user-centered approach.
• Conduct usability testing user interviews and feedback sessions to ensure intuitive design.

Technical Writing & Documentation

• Develop clear structured software requirements technical specifications and process documentation.
• Create visual aids such as flowcharts and basic UML diagrams to improve stakeholder understanding.
• Ensure alignment between documentation and overall project goals.

Collaboration & Communication

• Engage with internal and external stakeholders including senior personnel to align product vision and priorities.
• Facilitate discussions on complex topics adjusting messaging based on audience expertise.
• Proactively seek feedback and incorporate insights to enhance product effectiveness.

Execution & Reliability

• Independently manage multiple tasks deadlines and priorities in a fast-paced environment.
• Troubleshoot issues identify solutions and deliver high-quality results with minimal oversight.
• Utilize Jira Confluence Figma and other tools effectively for project tracking documentation and design.

What you bring:

• Approximately 3 years of experience in product management business analysis or a related role.
• Experience working with social services software particularly Clarity Human Services or similar HMIS platforms.
• Strong understanding of homeless response systems HMIS functions and industry regulations.
• Proven ability to solve complex problems independently with creative and effective solutions.
• Experience working with UX principles user personas and designing basic user flows and prototypes.
• Ability to document software requirements and create structured technical documentation.

Were excited about you because:

• Problem-Solving: You are able to tackle diverse challenges leveraging data and stakeholder input to find solutions.
• Autonomy & Prioritization: You can effectively manage workloads with minimal instruction prioritizing initiatives strategically.
• Collaboration & Feedback: You build strong relationships with internal teams and external stakeholders proactively incorporating feedback.
• Communication: You can communicate complex concepts confidently and effectively to technical and non-technical audiences.
• Technical Tools: You are proficient in Jira Confluence Figma and similar product management and UX tools.
• Industry Knowledge: You understand key pain points and trends in the human services space and apply insights to product development.

Why Bitfocus:

Our benefits are designed to support you in all aspects of your health and well-beingsocial physical emotional and financial.

• Exceptional Culture & Mission-Driven Work
• Comprehensive Healthcare (100% Employer-Paid for Employees)
• 12 Weeks Paid Parental Leave
• R&R Week (Paid Week Off at Year-End)
• Three Weeks of Paid Vacation Two Volunteer Days Per Year
• 401K Retirement Plan (4% Match)
• Flexible Work Hours & Remote-First Culture
• Career Growth Plans for Each Role