IT Support Specialist

Pella, IA - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Who We Are

Vermeer equips customers doing important work around the world. We are global driven by innovation and growing. The equipment we make manages natural resources connects people and feeds and fuels communities. We live out a caring culture we demonstrate agility we keep a focus on customers and are stewards of our resources. These beliefs drive our culture determine how we treat others and steer our business.

Work Shift

1 - First Shift

Job Summary

Are you the type of person who enjoys working with people and troubleshooting problems In this role you will be responsible for working with Vermeer employees globally on computer use. Were looking for an individual who can demonstrate the ability to solve problems while prioritizing issues.

What Youll Do

1. Provide customer service to customers and team members in a timely manner through multiple forms of communication including phone email instant messaging in person and ticket requests.

2. Create and escalate request tickets to document issues and resolutions.

3. Demonstrate problem-solving skills through troubleshooting diagnostics research and documentation.

4. Work jointly with team members to prepare hardware for deployment by installing the appropriate hardware software and peripherals for both PCs and Macs.

What Were Looking For

- Associates Degree in Information Technology related field preferred; or equivalent combination of education and experience required.

- Knowledge of Active Directory.

- Detailed knowledge of Windows Operating Systems.

- Knowledge of Mac and Linux Operating Systems desired.

- Knowledge of computer hardware systems & components.

- Knowledge of Microsoft Office.

- Ability to monitor network lines and create patch cables.

Travel

- Occasional travel is expected of this position.

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Work Location

ONSITE: A team members day-to-day work is best done on a Vermeer campus. If work content can be occasionally completed at an offsite location discuss potential arrangements with your manager.

Equal Opportunity Employer

At Vermeer Corporation we believe in the value of your unique identity background and experiences. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age marital status genetic information disability sexual orientation gender identity veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at or at .

Interested Wed love to get to know you.

Required Experience:

Who We AreVermeer equips customers doing important work around the world. We are global driven by innovation and growing. The equipment we make manages natural resources connects people and feeds and fuels communities. We live out a caring culture we demonstrate agility we keep a focus on customers ...