IT Support Specialist

• End-User Support & Service Operations
  • Serve as a primary point of contact for user technical support needs.
  • Provide Tier 12 support for hardware software printers mobile devices and common business applications.
  • Troubleshoot and resolve issues involving connectivity system performance email and application functionality.
  • Ensure effective incident management problem resolution and service request handling through the IT ticketing system.
  • Support onboarding and offboarding processes including device preparation account provisioning and access changes.
• Hardware Deployment & Lifecycle Management
  • Deploy configure and maintain desktops laptops mobile devices and peripherals.
  • Assist with tracking maintaining and replacing IT equipment in accordance with lifecycle standards.
  • Support the setup maintenance and troubleshooting of printers networking equipment and related devices.
  • Follow and enforce hardware configuration standards established by IT leadership.
• Infrastructure & Systems Support (Under Direction of IT Director)
  • Assist with the maintenance and monitoring of servers networks cloud services and core systems.
  • Support configuration and troubleshooting of basic network components such as switches access points and VPN solutions.
  • Assist with system and application updates patching and scheduled maintenance activities.
  • Follow established procedures to ensure uptime system reliability and compliance with IT policies.
• Cybersecurity & Compliance
  • Assist with basic security operations including MFA setup endpoint protection patching and monitoring.
  • Help ensure compliance with company IT policies and industry security standards.
  • Escalate suspected security incidents and support response activities as directed.
  • Maintain awareness of cybersecurity best practices and follow secure handling procedures for company data.
• Documentation Inventory & Administrative Support
  • Maintain accurate documentation of troubleshooting steps system information configurations and procedures.
  • Assist with software license tracking asset inventory updates and vendor support coordination.
  • Support the organization with various administrative tasks related to IT operations.
• Projects & Continuous Improvement
  • Participate in IT projects upgrades and technology refresh initiatives.
  • Assist with product research vendor interactions and evaluation of new technologies.
  • Identify recurring issues and recommend process documentation or technical improvements.
  • Demonstrate ongoing skill development to support more advanced responsibilities over time.

• Associate degree in Information Technology Computer Science or related field or equivalent experience.
• 3 years of experience in a technical support or IT operations role
• Working knowledge of Windows operating systems and basic networking concepts.
• Strong troubleshooting customer service and communication skills.
• Excellent organizational and multitasking abilities while meeting deadlines.
• Attention to detail and accuracy in work.
• Ability to maintain confidentiality and manage sensitive information.

• Experience with Microsoft 365 Entra ID (Azure AD) or Active Directory.
• Familiarity with cloud platforms such as Azure or similar.
• Experience with ticketing systems remote support tools or endpoint management platforms.
• Certifications such as CompTIA A Network or other relevant credentials.

• Full-time on-site position.
• This role involves working in an office environment during the hours of 7:00am-4:00pm. Regular flexibility in working hours will be needed based on events and business needs.
• Routine travel to multiple company locations to provide on-site technical support.

About the Company

JHI Group has two divisions Janotta & Herner and Firelands Fabrication.

Janotta & Herner is northern Ohios true design/build general contractor headquarters in Monroeville Oh. Founded by an Architect and a Building Contractor in 1962 Janotta & Herner has embodied true Design Build Construction from the beginning. For more information please navigate here.

Firelands Fabrication is a 72000 SF steel fabrication shop located in New London Oh. Firelands Fabrication is dedicated to meeting all our clients structural and miscellaneous steel needs on time on budget and to the highest quality standards in the industry. For more information please navigate here.

Benefits Overview:
JHI Group offers a comprehensive benefits package including:

• Health dental life and disability insurance
• Paid time off and paid holidays
• Employee Stock Ownership Plan (ESOP)
• 401(k) with match
• HSA FSA & Dependent Care FSA