Associate Staff Engineer,Axway Support Lead – Pharmacovigilance (Argus)

Others - India

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Department:

Engineering

Job Summary

REQUIREMENTS:

Total experience 5 years.
Hands-on experience with Axway products (B2B Integration Secure Transport API Gateway as applicable).
Strong understanding of integration protocols and end-to-end troubleshooting.
Experience in production support (L2/L3) within SLA-driven environments.
Good knowledge of Pharmacovigilance processes and Argus Safety Database (or similar PV systems).
Familiarity with GxP / CSV environments.
Excellent client-facing communication stakeholder management and leadership skills.

RESPONSIBILITIES:

Manage Axway platform operations including monitoring alerts job failures and connectivity issues.
Troubleshoot and resolve file transfer and integration failures using protocols such as SFTP FTP HTTPS AS2.
Handle incident management service requests and problem management through ServiceNow or similar ITSM tools.
Perform root cause analysis (RCA) and implement corrective and preventive actions.
Coordinate with internal teams vendors and external partners for issue resolution and planned changes.
Support certificate management access control and security-related updates.
Maintain and update operational documentation including runbooks SOPs KT documents and support audit activities.
Ensure high availability SLA adherence and operational stability in production environments.

Qualifications :

Bachelors or masters degree in computer science Information Technology or a related field.

Remote Work :

Yes

Employment Type :

Full-time

REQUIREMENTS:Total experience 5 years.Hands-on experience with Axway products (B2B Integration Secure Transport API Gateway as applicable).Strong understanding of integration protocols and end-to-end troubleshooting.Experience in production support (L2/L3) within SLA-driven environments.Good knowle...

Key Skills

Electrical Engineering
SQL
Active Directory
VMware
OS
Windows
Trouble Shooting
Linux
SAN
Java
Technical Assistance
Setup
hardware
Technical Support
Software support

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Nagarro

Nagarro helps future-proof your business through a forward-thinking, fluidic, and CARING mindset. We excel at digital engineering and help our clients become human-centric, digital-first organizations, augmenting their ability to be responsive, efficient, intimate, creative, and susta ... View more

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