Employment Type:

Shift:

Description:

POSITION PURPOSE

The Receptionist greets and welcomes patients and visitors to the clinic demonstrating strong interpersonal skills and a professional demeanor. They are responsible for managing the front desk responsibilities including maintaining patient flow; scheduling appointments; appropriately handling phone calls; validating insurance eligibility; entering demographics insurance and other pertinent information in the Electronic Health Record and other various systems; and determining and collecting time of service payments and/or past due balances at the time of appointment.

ESSENTIAL FUNCTIONS

1. Knows understands incorporates and demonstrates the Trinity Health Mission Vision and Values in behaviors practices and decisions. 2. Performs patient check-in at the time of visit and completes all steps necessary to ensure the admitting process is efficient and in compliance with all clinic and regulatory policies. 3. Answer phone calls and direct them appropriately. 4. Schedule appointments according to office guidelines. 5. Obtain accurate patient and insurance information collecting copays (TOS) and deductible amounts. 6. Copy/scan patient access related hardcopy materials (e.g. ID referrals insurance cards etc.) into the correct location in the electronic medical record. 7. Prepare charts for patient appointments to make sure all necessary information is complete. Pulls patient records for the next day appointments and prepares charts. 8. Conduct all functions associated with patient check-out including pricing services collecting patient responsibility payments and scheduling follow-up appointments. 9. Perform duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records. 10. Confirm next day appointments and alerts patients as to what documentation is needed including details associated with time-of-service payment. 11. Follow up with patients regarding the Missed Appointment Policy and send out the appropriate communications. 12. Proactively serves as a patient advocate by utilizing courteous and professional etiquette at all times reflecting positive tone and speaking distinctly with poise tact and assurance. Assures accurate and complete messages to appropriate personnel. 13. Work includes cross coverage in other clinic areas as team needs. 14. Assists in training orienting and supporting staff within the referral management team. 15. Other duties as needed and assigned by the manager. 16. Maintains a working knowledge of applicable Federal State and local laws and regulations Trinity Healths Organizational Integrity Program Standards of Conduct as well as other policies and procedures in order to ensure adherence in a manner that reflects honest ethical and professional behavior.

MINIMUM QUALIFICATIONS

1. Must be comfortable operating in a collaborative shared leadership environment. 2. Must possess the ability to interact. Interaction is with a variety of people inside or outside the organization. Communications are of moderate difficulty and sensitivity. Contact with others may involve detailed & lengthy dialogues & exchanges of information. Requires a moderate number of interpersonal skills. Interactions involve dealing with moderately complicated problem situations or stressful encounters. 3. Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire. 4. Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire. 5. Requires the ability to read write and understand the English language and communicate effectively with patient visitors and colleagues while performing their job duties. 6. Minimum of 1-year experience in a medical office setting preferred. 7. High school diploma or equivalent required. 8. Must maintain a high degree of confidentiality when dealing with patient information. 9. Must possess a personal presence that is characterized by a sense of honesty integrity and caring with the ability to inspire and motivate others to promote the philosophy mission vision goals and values of Trinity Health.

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS

1. Must be able to set and organize ones own work priorities and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles. 2. Must possess the ability to comply with Trinity Health policies and procedures . 3. Must possess critical thinking and patient assessment abilities. 4. Must possess the ability to maintain strong interpersonal and relationship -building skills.

PHYSICAL ACTIVITY REQUIREMENTS:

(Constant 67-100% of workday Frequent 34-66% of workday Occasional 33% or less of workday) CONSTANT: Reaching: Extending hand(s) and arm(s) in any direction (i.e. assisting patients checking patients in obtaining fees). Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately loudly or quickly. Hearing: Perceiving the nature of sounds at a normal range. Ability to receive detailed information through oral communication and to make fine discriminations in sound (i.e. scheduling and greeting patients).

FREQUENT:

Walking: Moving about on foot to accomplish tasks. Crouching: Bending the body downward and forward by bending leg and spine. Standing: Particularly for sustained periods of time. Pushing: Using upper extremities to press against something with steady force in order to thrust forward downward or outward. Pulling: Using upper extremities to exert force in order to draw drag haul or tug objects in a sustained motion. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from positionto-position (i.e. preparing and filing medical records). Fingering: Picking pinching typing or otherwise working primarily with fingers rather than with the whole hand or arm as in handling (i.e. entering data in a computer terminal). Grasping: Applying pressure to an object with the fingers and palm. Feeling: Perceiving attributes of objects such as size shape temperature or texture by touching with skin particularly that of fingertips.

OCCASIONAL: Kneeling: Bending legs at knee to come to a rest on knee or knees.

PHYSICAL DEMAND REQUIREMENTS: Medium Work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.

VISUAL ACUITY REQUIREMENTS: Ability to read pertinent printed materials and distinguish colors. Ability to type and use a computer terminal for data entry and preparation or analysis of data. Ability to review patient charts and printed information.

INTELLECTUAL/EMOTIONAL REQUIREMENTS: Adaptability to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure. Adaptability to making generalizations evaluations or decisions based on sensory or judgmental criteria. Adaptability to making generalizations evaluations or decisions based on measurable or verifiable criteria. Adaptability to deal with people beyond giving and receiving instructions. Adaptability to perform under stress when confronted with emergency critical unusual or dangerous situations; or situations in which working speed and sustained attention are make-or-break aspects of the job. Adaptability to accept responsibility for the direction control or planning of an activity. Adaptability to maintain both a high standard of courtesy and cooperation in dealing with co -workers patients and visitors and satisfactory job performance despite the stress of a medical work environment. Math Ability: Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form. Computer Skills: Must be proficient with Microsoft Office Suite Internet navigation database management desktop publishing spreadsheet and graphic presentation packages.

WORKING CONDITIONS: Employees in this job classification have been identified as having the likelihood of occupational exposure to blood or other potentially infectious materials therefore are included in OSHA Exposure Control Plan with all its specifications for preventing contact with the above materials. Employees in this job classification have also been identified as having the likelihood of exposure to sharps glass containers and hazardous chemicals. Works in an area that may be congested noisy and has a large volume of traffic

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.