Senior Manager – 1Network Panel Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
- Designation: Senior Manager 1Network Panel Operations
- Function: Research Operations (Quantitative Qualitative & Panel Management)
- Experience: 1015 Years
- Employment Type: Full-Time
- Location: Gurugram
About 1Lattice
Who We Are Looking For
- A senior operations leader experienced in building and scaling respondent panels and ground operations.
- Strong ownership of respondent lifecycle management from recruitment to retention.
- Hands-on professional with deep understanding of quality frameworks and vendor governance.
- Leader who balances execution excellence with strategic scale-up of 1Network.
Role Mission & Objective
- Own end-to-end panel and project operations with a focus on quality scalability and client impact.
- Build and scale 1Network panel operations ensuring high-quality respondent recruitment validation engagement retention compliance and cost efficiency.
- Act as a strategic partner to business and research teams to enable seamless delivery and repeat business.
- Lead and scale 1Network Panel Operations across geographies and cohorts with strong respondent lifecycle management.
- Establish field controls quality standards and scalable operating models.
- Enable cost-efficient compliant and system-led panel growth.
Key Responsibilities
- Own end-to-end panel and project operations from commissioning to closure.
- Drive operational strategy execution excellence and continuous improvement.
- Build and mentor high-performing internal teams and vendor ecosystems.
- Lead panel operations including recruitment validation engagement refresh and retention.
- Ensure panel representativeness aligned with sampling and demographic frameworks.
- Scale on-ground field teams and vendors across regions and cohorts.
- Define and enforce SOPs for onboarding refresh replacement and engagement cycles.
- Own quality controls respondent validation fraud prevention and data integrity.
- Implement QC frameworks audits and escalation mechanisms.
- Maintain compliance with client industry and data privacy standards.
- Own vendor strategy commercials and cost optimization.
- Negotiate and monitor SLAs KPIs and performance governance.
- Define and track operational KPIs (recruitment cost attrition response rates rejection rates).
- Drive dashboarding and leadership reporting for decision-making.
- Identify risks and corrective actions proactively.
- Partner with Research Client Servicing Technology and Finance teams.
- Enable feasibility costing timelines and delivery commitments.
- Drive process standardization automation and scalability.
- Support expansion into new geographies and respondent cohorts.
- Implement system-led workflows and CRM enablement.
Experience & Skills
- 1015 years in market research operations panel management or field operations.
- Proven experience in scaling panel operations with strong quality governance.
- Deep understanding of sampling respondent lifecycle management and execution models.
- Strong operations leadership and execution mindset.
- Excellent stakeholder vendor and people management capability.
- Data-driven decision making with business orientation.
- Ability to manage scale complexity and multiple timelines.
- Comfort operating in fast-paced high-ownership environments.
Preferred
- Experience with large-scale or niche panels (urban rural B2C specialty cohorts).
- Exposure to digital ground recruitment models.
- Familiarity with panel platforms CRMs and automation tools.
Required Experience:
Senior Manager
Key Skills
- Employee Evaluation
- Continuous Improvement
- FDA Regulations
- Management Experience
- Process Improvement
- Profit & Loss
- Operations Management
- Project Management
- Strategic Planning
- Leadership Experience
- P&L Management
- Supervising Experience
About Company
1Lattice is a tech-enabled decision-support organization of data collection and market research consulting. Elevate your business using our advanced tech tools.
