Patient Coordinator

Memorial Medical Center

Job Title: Patient Coordinator
Job Type: Full Time

Your experience matters

Memorial Medical Center is part of Lifepoint Health a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others.

How youll contribute
The Patient Coordinator supports a culture of patient and family centered care by proactively enhancing the patient experience at the unit/departmental level. They serve as a visible and enthusiastic change agent who helps drive meaningful action by developing action plans goals and objectives in collaboration with leaders STRHS administration staff and physicians.

ESSENTIAL FUNCTIONS:

• May prepare reports maintain filing systems enter data and maintain databases compose and send correspondence and perform other clerical functions.
• Communicate and correspond with patients families visitor providers and staff.
• Collaborate with stakeholders across the organization to work towards an appropriate resolution.
• Use a hands-on consultative approach that balances the organizations patient experience goals with the unit/departments operational realities limitations and workflows.
• Provide professional and empathetic attention to patients and families document investigate and provide feedback to appropriate leadership and ensure complex issues are resolved within established timeframes keeping patients and families informed along the way.
• Project a positive and helpful demeanor while advocating on behalf of the patient.
• Responsible for maintaining patient and family confidence by keeping information confidential.
• This position requires a self-directed individual with the ability to exercise independent judgement critical thinking and problem-solving skills.
• Exceptional communicator who maintains a professional calm and empathetic demeanor while constructively addressing concerns from internal and external customers.
• Completes rounds on patients in Acute Care Units to communicate with patients caregivers and families regarding stay.
• Complete post-discharge callbacks to follow-up with patients families and caregivers regarding care received during stay.
• Completes follow-up and notifies appropriate departmental and administrative personnel including completing a Root Cause Analysis for any issues or perceived deficiencies that patients caregivers or families express issue or concern with.
  

Minimum Qualifications

Education:

• High school diploma or equivalent required. Associates degree in a healthcare related field preferred.

Certifications:

• AHA Basic Life Support (BLS)

Skills and Abilities:

• Requires critical thinking skills decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.

Why join us

We believe that investing in our employees is the first step to providing excellent patient addition to your base compensation this position also offers:

• Comprehensive Benefits:Multiple levels of medical dental and vision coverage for full-time andpart-time employees.
• Financial Protection & PTO:Life accident critical illness hospital indemnity insurance short- and long-term disability paid family leave and paid time off.
• Financial & Career Growth:Higher education and certification tuition assistance loan assistance and 401(k) retirement package and company match.
• Employee Well-being:Mental physical and financial wellness programs (free gym memberships virtual care appointments mental health services and discount programs).
• Professional Development:Ongoing learning and career advancement opportunities.
  

More about Memorial Medical Center

Memorial Medical Center is a 199-bed acute medical/surgical teaching hospital located in Las Cruces NM and is part of Lifepoint Health a diversified healthcare delivery network committed to making communities healthier with acute care rehabilitation and behavioral health facilities from coast to coast. From your first day to your next career milestoneyour experience matters.

Memorial Medical Center is an Equal Opportunity Employer. MMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.