Patient Account Rep Customer Service & Collections

Vancouver, WA - USA

Monthly Salary: $ 21 - 26

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: The VIC (18110 SE 34th St - Vancouver WA 98683)

Schedule: Tuesday through Saturday 8:00a 4:30p (after successful completion of Monday through Friday 8:00a-4:30p training)

Hiring Range: generally between $21.70-$26.00 and placement in the range depends on an evaluation of experience. Available Differential: Saturday ($2.50/hour)

Additional details: The Patient Account Representative team has the potential for off-site work after successful completion of training and meeting the requirements for working off-site. This requires an employee to live in the local Vancouver WA or Portland OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).

Vancouver Clinic is hiring Patient Account Representative to join Patient Financial Services. In this call-center environment youll be the first point of contact for patients with billing questions helping to resolve account issues and ensuring a positive experience. Must have excellent attendance! Consistent dependable and predictable attendance is crucial in helping us fulfill our mission of providing high-quality compassionate care. We require our employees to adhere to our attendance standards as frequent deviations make it difficult to provide care for our patients and support our coworkers.

In this Role:

Answer patient billing inquiries with accuracy and empathy
Review accounts for refunds financial assistance and payment plan options
Respond to collection agency correspondence and process adjustments
Identify billing errors and initiate corrections.

Requirements:

High school diploma or equivalent.
Minimum of one year of experience in health care accounting within a medical office required.
Customer service experience required preferably in a healthcare or call-center setting.

Additional Information: Vancouver Clinic provides care across a wide range of medical decisions. This includes care and opinions on vaccinations reproductive health end-of-life decision-making and gender affirming treatment. The ability to work with or without reasonable accommodation with a diverse population of patients and colleagues seeking or considering care in all areas is an essential function of all positions at the Clinic.

Pay Range:

$21.28 - $29.78

The above information is intended to indicate the general nature and level of work required in this position. It is not designed to contain or be interpreted as a comprehensive description of all duties responsibilities and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program. Eligibility for benefits is dependent on factors such as position type and FTE. Benefit-eligible employees qualify for benefits beginning on the first of the month following one month of employment. Vancouver Clinic offers medical dental vision life insurance AD&D long term disability health savings account flexible spending account employee assistance program and multiple supplemental benefits (voluntary life critical illness accident hospital indemnity identity theft protection legal services etc.). We also offer a 401k retirement plan along with an employer matching contribution up to 4%. Compensation packages and time off programs vary and are dependent on factors such as department position type primary work state and FTE. Contact your Recruiter for full information.

Vancouver Clinic is proud to be an Equal Opportunity Employer. Vancouver Clinic does not discriminate on the basis of race color gender disability veteran military status religion age creed national origin gender identity or expression sexual orientation marital status genetic information or any other basis prohibited by local state or federal law.

Vancouver Clinic is an alcohol and drug-free workplace. Offers are contingent on successful completion of background screen and immunization requirements.

Location: The VIC (18110 SE 34th St - Vancouver WA 98683)Schedule: Tuesday through Saturday 8:00a 4:30p (after successful completion of Monday through Friday 8:00a-4:30p training)Hiring Range: generally between $21.70-$26.00 and placement in the range depends on an evaluation of experience. Availab...