Cust Serv Rep I

Jacksonville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Cust Serv Rep I

Location: Jacksonville Florida 32256

Shift Timings: Monday - Friday 9am - 6pm

Summary of Job:

Responsible for reviewing dashboards for outstanding assignments coordinating with contractors regarding job status documenting assignment progress and supporting customer service inquiries while assisting with administrative and project-related tasks.

Must-have/Required skills:

High School Diploma or equivalent.
At least 2 years customer service and/or administrative/clerical experience.
Demonstrated experience in customer service and administrative/clerical skills.
Highly proficient and advanced computer skills.
Excellent attention to detail and organizational skills.
Good time management abilities.
Strong analytical and problem solving ability.
Excellent written verbal and oral communication skills.
Good interpersonal skills.
Ability to work independently with minimal supervision.
Strong work ethic.

Nice-to-have Skills:

Experience working with dashboards management tools and reporting systems.
Experience supporting project tracking or contractor coordination.

Key Responsibilities and Duties:

Review dashboard for outstanding assignments.
Contact contractors for file status (site inspection estimate upload etc.).
Document file assignments and status utilizing appropriate management tools and reports to evaluate job or project progression.
Complete customer service satisfaction surveys as required.
Assist external clients with customer service inquiries.
Participate in special projects or perform duties in other areas as requested.

Job Title: Cust Serv Rep I Location: Jacksonville Florida 32256 Shift Timings: Monday - Friday 9am - 6pm Summary of Job: Responsible for reviewing dashboards for outstanding assignments coordinating with contractors regarding job status documenting assignment progress and supporting customer serv...