Annual Giving Communications Manager

Position Title:

Position Type:

Hiring Range:

$37.31 - $44.79 per hour; Compensation will be based on education experience skills relevant to the role and internal equity.

Pay Frequency:

OVERVIEW

Santa Clara University is a comprehensive Jesuit Catholic university located in Californias Silicon Valley offering its 9000 students rigorous undergraduate curricula in arts and sciences business and engineering plus masters Ph.D. and law degrees.

Ranked among the top 15 percent of universities nationwide by U.S. News and World Report Santa Clara University is Californias oldest operating institution of higher education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just humane and sustainable world.

University Relations builds Santa Clara Universitys excellence and character by strengthening relations with alumni parents and friends of the University raising public awareness and increasing private philanthropy. The development division has been recognized with the CASE Educational Fundraising Award an honor given each year to superior fundraising programs at educational institutions across the country.

POSITION PURPOSE

The Annual Giving Communications Manager is a member of Direct Appeals and the wider Annual Giving team which oversees the strategy planning implementation and management of mass solicitations of Santa Clara Universitys alumni parents and friends. Direct Appeals is responsible for the collaborative and strategic delivery of annual giving communications across different channels including mail email text and video. The team works with numerous partners across campus and the Development office to produce both cyclical and as-needed appeals based on the parameters established by said partners.

Direct Appeals is a driving force in the efforts to increase SCUs alumni participation and annual giving rates. The role of the Annual Giving Communications Manager is to assist in providing guidance data analysis and production management to fundraisers and campus partners as well as overall project management for the department throughout the fiscal year. This position reports to the Director of Annual Giving Strategies and works in close coordination with other University Relations staff and External Relations directors throughout the University. This position also serves as the point-person for the Development website co-manages Day of Giving (Santa Claras largest fundraising event) and participates in efforts that may involve new processes tools and cutting-edge technologies related to appeals.

The Annual Giving Communications Manager is a vital contributor to the successful implementation of all mass appeal efforts and takes responsibility for coordinating frequent reporting on results of our fundraising appeals to the Executive Director of Annual Giving. The Annual Giving Communications Manager must be proactive in working with clients and vendors anticipating problems that may arise and quickly and independently resolve unforeseen problems along the way. Project management may involve start-to-finish execution of given projects or coordination and oversight of a defined aspect of a project depending on fundraising needs.

This position is eligible for a flexible work schedule: hybrid - work from office and home.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with the Director of Annual Giving Strategies development colleagues and others across campus to assist in the execution of a yearly strategic solicitation calendar including production and distribution tasks for each project. Assist with updates to the production schedule keeping a master calendar for Direct Appeal and ensure samples of all solicitations are documented in a timely fashion. Coordinate with the Alumni Relations Office for scheduling solicitations and other Development-related emails on the master Alumni Email online calendar.

• Assist in the intake of direct mail requests from campus partners. Submit database requests to the database system administrator and follow appropriate procedures to produce mail and email lists. Manage data query projects with the database team to ensure accuracy of lists.

• Generate and maintain the Development Offices website and coordinate with web staff from the Office of Marketing and Communications as well as Development office content contributors. Web updates include content acquisition making updates using the Universitys content management tool (Terminal 4 or T4) and ensuring online giving forms are up-to-date.

• Oversee digital fundraising channels most prominently the Day of Giving website. Coordinate content for campus partner pages manage the ambassador program and aid in the strategy of events and challenges for Day of Giving.

• Manage CLARA (SCUS CRM database) data requests for campus partners.

• Create electronic data files of mailing lists for annual giving and campus partners communications.

• Review appeal copy for style accuracy grammar spelling and punctuation and prepare for publication. Coordinate mailings with print vendors mail houses campus mail services and postal authorities.

• Proof detailed data for personalization and verification for personalized mailings as needed.

• Assist with simple video editing needs (clipping splicing adding lower-thirds etc.) to help support our video outreach. .

• Assist the Director Annual Giving Strategies in building and scheduling emails and other online communications.

• Work with Reunion Giving team to coordinate direct mail and email solicitations for 11 reunion classes.

• Assist in the execution of special campaigns with web online giving and mailing production support.

• Track and report results and provide analysis of appeal strategy.

• Identify process improvement and implement solutions.

• Coordinate competitive price comparisons for service working within budget specifications.

• Manage the Direct Appeal budget for specific projects (Schools/centers etc.)

• Perform other responsibilities as needed to support the Development Department and University initiatives including support of all Santa Clara Fund and University Relations events.

• Other duties as assigned.

GENERAL GUIDELINES

• Recommends initiatives and implements changes to improve quality and services.

• Maximizes productivity through the use of appropriate tools; planned training and performance initiatives.

• Researches and develops resources that create a timely and efficient workflow.

• Prepares progress reports; informs supervisor of project status; and reports deviations from goals.

• Prepares and submits reports as requested and required.

• Develops and implements guidelines to support the functions of the unit.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge skills abilities education and experience required or preferred.

Knowledge

• Demonstrated experience in project management.

• Experience providing exemplary customer service to internal and external clients.

• Understanding and appreciation of the vision and values of a Jesuit Catholic educational mission.

Skills

• Proficiency and experience in Microsoft Office products spreadsheets Google products (i.e. Google docs Gmail etc.) CRM/BBIS database HTML email template build basic HTML knowledge and an ability and willingness to learn new software if needed.

• Proficiency in Adobe Illustrator Photoshop InDesign Acrobats editing features and T-4 or other web development programs.

• Excellent oral and written communication skills are required. Editing proofreading and basic copywriting skills are essential.

• Demonstrated interpersonal skills and the ability to collaborate build alliances and achieve results.

• Must be detail-oriented analytical and have outstanding organizational skills.

• Experience writing and/or editing marketing materials.

• Experience in Asana or other project management software.

Abilities

• Ability to adapt quickly and a willingness to learn new systems and tools.

• Ability to motivate build long-term relationships with and gain the respect of internal

• and external colleagues.

• Ability to foster an inclusive work environment that invites engagement and mutual professional and personal growth.

• Ability to be diplomatic and sensitive especially under demanding and time-sensitive circumstances.

• Ability to manage time and workload to multitask and achieve goals in a deadline-driven environment while maintaining a strong attention to detail.

• Show initiative when resolving issues with consideration given to improving existing procedures best practices and an eye for streamlining existing procedures. Must use good judgment and treat confidential and sensitive information with care and discretion.

• Demonstrated ability to work in a fast-paced dynamic team environment.

• Ability to develop project management systems and manage multiple projects simultaneously. Must be detail-oriented analytical and have outstanding organizational skills.

Education/Experience

• Bachelors Degree required.

• One to three years of experience in project management or coordinator function preferably in a fundraising or sales environment.

• Experience in maintaining website information and video editing is preferred.

• Valid drivers license.

PHYSICAL DEMANDS

• Considerable time is spent at a desk using a computer terminal.

• May be required to travel to other buildings on the campus.

• May be required to occasionally travel to outside customers vendors or suppliers. May be required to attend conferences and training sessions within the Bay Area or in or out of-state locations.

• May be required to work flexible hours (occasional evenings and weekends).

WORK ENVIRONMENT

• Typical office environment

• Mostly indoor office environment

• Offices with equipment noise

• Offices with frequent interruptions

Telecommute

Santa Clara University is registered to do business in the following states: California Nevada Oregon Washington Arizona and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race color ethnicity national origin citizenship ancestry religion age sex sexual orientation gender gender expression gender identity marital status parental status veteran or military status physical or mental disability medical conditions pregnancy or related conditions reproductive health decision making or any other characteristic protected by federal state or local laws. For a complete copy of Santa Clara Universitys equal opportunity and nondiscrimination policies please visit the Office of Equal Opportunity and Title IX website at Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report please visit the Campus Safety Serviceswebsite. To request a paper copy please call Campus Safety at . The report includes the type of crime venue and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team ator by phone at .