Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Us
Location -New South Wales/ Queensland/ Victoria Australia
Function - Customer
Department - Customer Success
Working Pattern - Hybrid; Full-time
Benefits Benefits and Rewards
Salary - this will be discussed at the next stage of the process if you do have any questions please feel free to reach out
Were looking for a Customer Success Manager to support a portfolio of clients drive product adoption and ensure they gain ongoing value from our platform. Youll strengthen relationships boost engagement and help retain and grow accounts through proactive handson support.
This is an individual contributor role focused on direct client engagement and account management.
Responsibilities
Account Management
- Manage 1525 client accounts act as the main point of contact run regular checkins and QBRs build strong relationships and proactively support client goals risks and growth opportunities.
Renewal & Growth:
- Lead renewal discussions show clear value delivered identify upsell opportunities and partner with Sales to support expansion and meet retention targets.
Product Adoption
- Drive adoption of core features deliver product training monitor usage trends and share insights to help clients get more value from the platform.
Client Advocacy
- Identify potential advocates and case study partners encourage participation in community programs and share feedback internally while contributing to team best practices.
Skills and Experience
- Preferably 4 years experience in Customer Success Account Management or other clientfacing roles in B2B SaaS.
- Ability to manage accounts with multiple stakeholders and varied needs.
- Experience working with clients in regulated industries (e.g. construction mining healthcare education government facilities management or corporate services).
- A proven track record of strong retention and growth building solid client relationships driving product adoption and working within compliance or regulatory frameworks.
About Ideagen
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky to ensuring the food on our tables is safe to helping doctors and nurses care for the sick. So when you think of Ideagen think of it as the silent teammate thats always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America Australia Malaysia and India with people doing lots of different and exciting jobs.
Were building a future-ready team and AI is part of how we work smarter. If youre curious adaptable and open to using AI to improve how you work youll thrive at Ideagen!
What is next
If your application meets the requirements for this role our Talent Acquisition team will be in touch to guide you through the next steps.
To ensure a flexible and inclusive process please let us know if you require any reasonable adjustments by contacting us at. All matters will be treated with strict confidence.
#LI-HT1 #LI-hybrid #LI-Full-time
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
