IT Operations Manager

Leidos under the DEIM division currently has an exciting opportunity for an IT Operations Manager to support the Defense Media Activity. The Operations Manager will lead the infrastructure network and domain operations across the enterprise leading a hybrid on-site and remote team of system administrators and engineers. This is a critical role supporting customer operations.

**This role requires the candidate to be on-site in Fort Meade MD 4 days a week**

**Clearance: Must be able to obtain a Secret clearance; an Interim Secret clearance is required to start (U.S. Citizen required)**

Primary Responsibilities:

• Manage a team of 10-15 analysts administrators and engineers to deliver high-quality technical support for multiple enterprise-scale DoD customers.

• Provide support with managing timesheets ticket queues team dynamics and onboarding/offboarding processes.

• Mentor employees on effective communication accountability and morale-building strategies.

• Oversee resource performance through coaching clear communication and conduct performance reviews.

• Ensure team adherence to established SLAs KPIs and ITIL processes to maintain contractual compliance.

• Identify operational problem areas and collaborate with the team senior leadership and customer(s) to resolve issues and implement improvements.

• Develop and propose implementation plans to prepare existing and future staff for handling a diverse mix of technical work from the DoD customer(s).

• Ensure all staff members have defined training and career progression trajectories to support professional growth.

• Maintain positive and proactive engagement with DoD customers to address and resolve issues or challenges including appropriate escalation when necessary.

• Develop and communicate effective approaches to the technical team customers and senior leadership to align on goals and solutions.

• Utilize DoD-specific tools systems or compliance standards (e.g. RMF NIST).

Basic Qualifications:

• BA/BS or equivalent experience and 5 years or prior relevant experience or Masters with 3 years of prior relevant experience.

• Must have an current 8570 or 8140 certification (Security etc.)

• 2-3 years providing support with full or partially remote IT operations support teams.

• Able to manage teams with changing priorities.

• Able to manage conflicts between technical and business requirements communicating effectively to develop solutions.

• Working technical knowledge of Hyper-Converged Infrastructure MS Office 365 MS Domain services enterprise networking MS Server infrastructure and data center best practices.

• Comfortable leading and working with technical team members (from Jr level resources to SMEs) identifying and removing roadblocks.

• Able to apply logical thinking and problem-solving skills.

• Able to work in a team environment as well as independently.

• Able to readily and easily switch gears in response to unexpected events and circumstances.

• Skilled in excellent oral/written and interpersonal communication.

• Knowledgeable in identifying initiating managing and prioritizing multiple tasks.

Preferred Qualifications:

• Certifications such as PMP ITIL Foundation or 8140 industry specific certifications.

• Prior experience of DoD contracts involving enterprise technical support.

• Hands-on or managerial experience with Nutanix hyperconverged infrastructure (HCI) including AHV virtualization AOS storage and Nutanix-based disaster recovery solutions.

• Extensive knowledge of Windows Server operating systems Active Directory and enterprise Windows environments in mission-critical settings.

• Experience supporting Unix/Linux systems including administration scripting and integration in enterprise environments.

• Strong background in enterprise networking concepts including LAN/WAN design routing/switching firewalls and network security best practices.

• Proven expertise in disaster recovery (DR) planning execution and testing including replication strategies failover/failback procedures and business continuity.

• Familiarity with database technologies and administration (e.g. Microsoft SQL Server Oracle or similar enterprise databases) including backup/recovery performance tuning and high-availability configurations.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.