IT Specialist

New Delhi - India

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: IT Specialist

Reports to: Director New Delhi

Location: E-10 Hauz Khas Market Block E Hauz Khas New Delhi

Reporting to the Director New Delhi this role provides in-person IT support to ILSCs New Delhi school and in line with the Companys global Technology infrastructure.

Key Responsibilities

Systems & Network Administration

Install configure and maintain computer systems and networks.
Monitor system performance to ensure stability security and optimal uptime.
Perform regular system updates patches and backups.
Proactively respond to and resolve network and system outages.
Follow standard guidelines for installing and configuring new equipment and peripherals including hardware refresh cycles and staff moves.

Technical Support & Troubleshooting

Provide technical support to staff resolving hardware software and connectivity issues.
Research solutions using manuals online resources and vendor support when needed.
Train staff on new technologies tools and best practices.
Identify recurring issues and recommend long-term solutions.

Cybersecurity & Access Management

Support and maintain cybersecurity measures including firewalls antivirus tools and data protection protocols.
Manage user accounts permissions and access controls including onboarding and offboarding.
Administer Windows Active Directory Exchange/Outlook accounts and related identity services.

Vendor & Global Team Coordination

Collaborate with vendors and service providers for IT solutions support and in-warranty hardware replacement.
Serve as the primary liaison with the Global Technology team during major incidents upgrades or scheduled downtime.
Build and maintain positive working relationships with internal and external partners.

Documentation & Process Improvement

Create maintain and improve IT documentation including policies procedures and troubleshooting guides.
Think creatively to improve processes implement new technologies and develop innovative solutions.
Contribute to a team-oriented environment with initiative and collaboration.
Perform other duties as assigned.

Qualifications & Experience

Education & Certifications

Bachelors degree in Information Technology Computer Science or a related field.
Certifications such as A MCSE N or equivalent experience are an asset.
Proven experience as an IT Specialist System Administrator or similar role.

Technical Skills

Experience with Microsoft Windows 1011 Windows Server 2012 R22019 and Microsoft Office 2013/2019/365.
Experience with Microsoft 365 environments.
Proficiency with enterprise networking infrastructure including firewalls switches access points and VPN tunnels.
Knowledge of Microsoft infrastructure technologies such as Exchange Exchange Online ADFS DNS DHCP and antispam tools.
Experience with media streaming devices and systems.

Professional Skills

Excellent problem-solving communication and customer service abilities.
Ability to prioritize tasks and recognize when issues may impact service delivery.
Strong relationship-building skills with a focus on customer satisfaction.
Ability to work independently and collaboratively in a fast-paced environment.
Proficient in written and spoken English.

Contact Information:

While we thank all applicants only those who are shortlisted will be contacted.

About ILSC ELS Greystone College & Greystone Institute

A world leader in language education & vocational training ILSC Education Group which opened its first language school in Vancouver Canada in 1991 and Greystone College in 2002 offers life-changing educational experiences in Canada Australia Ireland and India some of the worlds most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver BC Canada ILSC has become a world leader in language and career training and has grown to include 10 incredible locations around the world in Vancouver Toronto and Montréal Canada; New Delhi India; and Brisbane Sydney Melbourne Adelaide and Perth Australia; and Dublin Ireland; as well as two online language schools ILSC HELLO and ILSC 2025 ILSC Education Group launched Greystone Institute a new Higher Education provider in Brisbane.

In early 2022 ILSC Education Group joined forces with ELS Educational Services bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961 when ELS Educational Services opened its first school in Washington DC ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners across the USA.

Ourmission is to provide our global community with transformative learninglivingand work experiences by offering the finest languagecareerand higher education programs.

OurCore Values

PASSION:To enrich & transform peoples lives

INNOVATION:To evolve through creativity & diversity.

RESPECT:To treat everyone with compassion & dignity.

COLLABORATION:To build community & achieve more together.

INTEGRITY:Toact responsibly& ethicallyin everything we do.

ELS ILSC and Greystone College are committed to providing a barrier-free environment and are proud to be Equal Employment Opportunity employers.

Required Experience:

Role: IT SpecialistReports to: Director New DelhiLocation: E-10 Hauz Khas Market Block E Hauz Khas New DelhiReporting to the Director New Delhi this role provides in-person IT support to ILSCs New Delhi school and in line with the Companys global Technology infrastructure.Key ResponsibilitiesSystems...