Corporate Aftermarket Support Specialist – Service & Parts Operations
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Aftermarket Support Specialist
(Service & Parts Operations Material Handling Corporate Role)
Location: Charlotte NC (WMH Corporate Headquarters)
Division: Aftermarket Service Operations Customer Support
This Role in One Sentence
Youll sit at the center of WMHs aftermarket engine supporting service parts warranty technicians and branches ensuring customers stay running teams stay aligned and operations stay sharp.
Why This Role Exists
WMH is growing and so is the complexity of our aftermarket operations.
As we scale across 11 branches in the Southeast we need a corporate-level specialist who understands service operations parts coordination warranty processes and customer support and can connect the dots across teams.
This role isnt reactive support.
Its operational leverage.
Its operational leverage.
What Youll Own
1 Aftermarket & Customer Support
- Serve as a primary corporate support resource for branches technicians and customers
- Troubleshoot parts service warranty and equipment-related inquiries
- Coordinate escalations documentation and OEM portal activity
- Support Linde and other OEM programs compliance and policies
2 Service & Parts Operations Coordination
- Partner with Service Managers Parts Teams and Regional Leaders
- Track work orders parts availability backorders and ETAs
- Support PM programs service scheduling quoting and contract maintenance
- Monitor fleet health uptime and preventative maintenance compliance
3 Process Safety & Training Support
- Support standardization across service parts and warranty workflows
- Assist with KPI tracking reporting and operational improvements
- Coordinate technician onboarding and OEM training schedules
- Track EHS OSHA and safety compliance in partnership with corporate leadership
Systems Youll Work In
- OEM / Dealer Portals
- Service CRM & Fleet Databases
- Parts Ordering & Warranty Platforms
- Internal reporting and operational tools
(We train you experience matters more than perfection.)
Who Thrives in This Role
- Experience in material handling industrial equipment dealership or aftermarket operations
- Familiarity with service parts warranty or technical support environments
- Strong communication skills you translate complexity into clarity
- Organized detail-driven and calm under pressure
- Comfortable juggling multiple priorities across teams
- Naturally proactive you see issues before they become problems
Why This Role Is a Career Accelerator
This position gives you visibility across:
- Service
- Parts
- Warranty
- OEM relationships
- Regional & corporate leadership
Many WMH leaders started in roles like this.
Future paths include:
- Corporate Aftermarket Coordinator
- Parts or Service Management
- Warranty or OEM Program Leadership
- Operations & Regional Leadership
What WMH Offers
- Competitive pay with performance upside
- Full benefits (Medical Dental Vision Life HSA/PPO)
- OEM certifications & systems training
- Leadership development & mentorship
- A culture that values clarity accountability and growth
Final Note
If you like being the person who:
- Connects teams
- Solves problems
- Keeps operations running smoothly
and you want to grow inside a company thats building for the long term
This role was built for you.
Required Experience:
IC
Key Skills
- Financial Services
- Information Technology
- Cost Control
- Corporate Risk Management
- Law
About Company
Explore Wheeler Material Handling for innovative solutions in new, used, and rental equipment. Enhance your fleet with our top-tier material handling products and services.
