Position Summary

What will your job entail

Job Description:

The Business Systems Analyst is responsible for bridging the gap between IT and the business using data analytics to assess processes determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.

Job Responsibilities:

Meet with PMO leadership and key stakeholders to understand the vision scope and business objectives of project and non-project work.

Elicit analyze and validate the business needs of key stakeholders be they customers end users or managing leadership.

Analyze and understand the business systems and processes to identify opportunities for improvement or automation; pitch improvement recommendations.
Conduct various types of analysis to support business decision making and business process improvement; share insights.

Conduct technical and analytical discussions with project teams and management.

Identify understand and document the business needs that technology systems and operational processes must meet.

Create and/or sign-off on discovery documents process maps wireframes and other visualizations.

Collaborate with technology partners and demonstrate an in-depth knowledge of the software development lifecycle; adhere to best practices.

Demonstrate an advanced skill level and experience using Microsoft Office products by putting together workbooks and presentations that tell data-driven stories via data tables written analysis charts/graphs and other visuals. Output should focus on user feedback exploratory analysis and insights root cause diagnoses objective business results or forecasts/predictive analytics.

Document and ticket clear and complete requirements in alignment with the overall business strategies and system abilities.

Create manage and track a high volume of tickets spanning multiple initiatives in Jira.

Create and document Acceptance Criteria and a Definition of Done to ensure that business requirements and functional specifications are developed implemented properly.
Multi-task and coordinate with others to deliver commitments with quality on schedule.

Write user manuals assist with training and provide user support as requested.

Assist with budget resource or production tracking and analytics as requested.

Work Experience and Education:
Bachelors degree in Computer Science Statistics or Business Administration (or other degree with an emphasis on software development or analytics)

Minimum of 3 years of experience in a Business Analyst role supporting technology operations data-analytics or other shared services or business unit

Minimum of 2 years of experience with Agile and/or Lean methodologies

Minimum of 2 years of experience working on project teams

Prefer 3 years of experience in P&C insurance

Preferred Licenses & Certifications:
Certified Business Analysis Professional (CBAP) or Certified of Competency in Business Analysis (CCBA)

Agile Analysis Certification (AAC) or other Agile methodology certification

Six Sigma or other lean methodology certification

Advanced Excel Smartsheet or other similar certifications

Associate in Insurance (AINS) or Chartered Property Underwriter (CPCU)

Certified Scrum Master (CSM) or Certified Scrum Product Owner (CSPO)

Technical/Functional Skills:

IT Infrastructure

Software Applications including JIRA

Software Development Lifecycle (SDLC)

Data Analysis

Presentation Skills

Behavioral Skills:

Knowledge Seeker desires to learn E&S Insurance and keep up with technology/AI

Self-starter self-motivated to find and share opportunities for the team and business to succeed

Analytical thinker asks questions understands translates and solves problems

Organized with a keen attention to detail focused and attentive to correct data formulas and process adherence pinpointing any inaccurate or inappropriate information quickly and efficiently

Effective Communicator messaging is comprehensive but gets to the point quickly; communication style is more direct than indirect

Team player interpersonal skills and emotional intelligence are required for success

Multi-tasker nimble and flexible with the ability to pivot between tasks and projects

Calm Under Pressure concentrates on the highest priorities while surfacing risks to project deadlines with the appropriate level of concern to PMO management

Dependable & Trustworthy builds and maintains positive working relationships with employees and contracted partners

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race creed color religious beliefs physical or mental capabilities gender identity or expressionsexual orientation and many other characteristics bring together varied perspectives and add value to the service we provide our clients trading partnersand policy extends to all aspects of our employment practices including but not limited to recruiting hiring discipline firing promoting transferring compensation benefits training leaves of absence and other terms conditions and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them and their family members achieve their physical financial and emotional well-being addition to paid time off for company holidays vacation sick and personal days Ryan offers paid parental leave mental health services and more.

The wage range for this role considers many factors such as training transferable skills work experience licensure and certification business needs and market demands. The pay range is subject to change and may be modified in the future. Full-time roles are eligible for bonuses and benefits. For additional information on Ryan Specialty Total Rewards visit our website provide individuals with disabilities reasonable accommodations to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation at

The above is intended to describe this jobs general requirements. It is not to be construed as an exhaustive statement of duties responsibilities or physical requirements. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.