Sales Floor Operations Manager

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Sales Floor leads the team responsible for accurately and efficiently processing Member orders and recognition data ensuring seamless order flow to the warehouse compliance with SLAs and proactive risk management to protect and enhance the Member experience. This role oversees order processing operations to consistently achieve service delivery targets drives error-reduction initiatives to improve quality and aftersales accuracy implements efficiency and automation opportunities to control costs and leads coaches and develops the Sales Floor team through performance discussions skills training and SOPs.

Requirements

Tertiary qualification in Business Management or equivalent with exposure to Supply chain logistics call-centre or retail.
Minimum of 5-years experience in a management role with exposure to call centre supply-chain shipping operations and/or logistics in relevant industries (preferably FMCG retail or direct selling).
At least 3 years in a Key Account Management or Retail role.
Ability to manage motivate and develop team members.
Ability to easily adapt and thrive in a fast-paced working environment.
Strong prioritisation time-management and project management skills.
Good communication skills with ability to present complex information to a wide range of audiences.
Customer service orientated while being efficient and proactive.
Ability to effectively engage and interact with Members directly.
Conflict resolution management.

Required Skills:

Tertiary qualification in Business Management or equivalent with exposure to Supply chain logistics call-centre or retail. Minimum of 5-years experience in a management role with exposure to call centre supply-chain shipping operations and/or logistics in relevant industries (preferably FMCG retail or direct selling). At least 3 years in a Key Account Management or Retail role. Ability to manage motivate and develop team members. Ability to easily adapt and thrive in a fast-paced working environment. Strong prioritisation time-management and project management skills. Good communication skills with ability to present complex information to a wide range of audiences. Customer service orientated while being efficient and proactive. Ability to effectively engage and interact with Members directly. Conflict resolution management.

Requirements

Tertiary qualification in Business Management or equivalent with exposure to Supply chain logistics call-centre or retail.
Minimum of 5-years experience in a management role with exposure to call centre supply-chain shipping operations and/or logistics in relevant industries (preferably FMCG retail or direct selling).
At least 3 years in a Key Account Management or Retail role.
Ability to manage motivate and develop team members.
Ability to easily adapt and thrive in a fast-paced working environment.
Strong prioritisation time-management and project management skills.
Good communication skills with ability to present complex information to a wide range of audiences.
Customer service orientated while being efficient and proactive.
Ability to effectively engage and interact with Members directly.
Conflict resolution management.