Network Operations Centre Engineer

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

Were part of Super Group the NYSE-listed digital gaming company behind some of the worlds leading Sports and iGaming brands.

At DigiOutsource we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products customer experience and security. Were empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.

Who were looking for

Were on a thrilling journey of growth and innovation and we need passionate driven individuals to join us. At DigiOutsource every day is action-packed and we expect you to bring your return youll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer Supercharge your career with us and be part of something extraordinary.

Why we need you

Were building experiences that wow our customers and that starts with bold curious people who want to do work that matters.

If youre hungry to grow excited by impact and ready for a challenge that will supercharge your career this could be your moment.

As a Network Operations Centre Engineer you will play a key role in delivering a highquality resilient and proactive operations service. You will take ownership of realtime platform monitoring advanced incident detection and independent triage. You will perform secondline troubleshooting drive effective escalation paths coordinate with engineering teams and contribute to rapid service restoration during live events. You will also be responsible for producing accurate operational documentation and improving incident processes. Your work directly supports platform stability and ensures seamless customer experiences especially during peak sporting moments where reliability is critical.

What youll be doing

Youll take ownership of work that gives us our competitive edge including:

• Monitoring & Observability
  • Using monitoring tools such as Grafana Datadog SolarWinds and Nagios to interpret dashboards review alerts and identify abnormal performance patterns or traffic deviations.
  • Correlating realtime metrics logs and telemetry to detect system health concerns and escalate appropriately.
• Networking & Platform Operations
  • Applying solid understanding of TCP/IP DNS HTTP TLS load balancing and CDNs to support troubleshooting of platform issues.
  • Using working knowledge of distributed systems caching and messaging components to assist with fault isolation and impact assessment during incidents.
• Incident Management Tooling
  • Using Jira for structured incident tracking escalation and resolution workflows
  • Operating oncall platforms such as PagerDuty and maintaining knowledge base/runbook documentation for consistent incident response
• Diagnostics & Troubleshooting
  • Performing firstpass triage on server health application performance API latency and database connectivity (e.g. SQL reachability connection pooling)
  • Analysing logs metrics and system indicators to narrow down rootcause direction during highpressure incidents
• Scripting & Automation
  • Using basic Bash Python or PowerShell scripts for log extraction parsing or system checks.
  • Assisting with automating recurring operational tasks to reduce manual effort and improve consistency.
• Cloud & Container Technologies
  • Understanding cloud fundamentals in AWS Azure or GCP to support cloudbased troubleshooting or triage.
  • Basic exposure to Docker Kubernetes or log stacks such as ELK/Opensearch Splunk or Loki/Promtail to aid with diagnosing distributed workloads.

This list covers your core responsibilities with plenty of room to stretch explore and take on new challenges as we grow.

What youll bring

Youre someone who brings:

• Clear confident communication (written and verbal) and the ability to breakdown complex ideas
• A collaborative mindset working smoothly with crossfunctional teams to hit shared goals
• Strong organisational skills and the ability to manage multiple projects without dropping the ball
• Exceptional attention to detail and a commitment to highquality work
• Adaptability you stay sharp productive and positive in fastmoving environments
• A relevant IT qualification or industry certification such as CompTIA A / Network or Cisco CCNA or equivalent intermediatelevel technical certification.
• 3 - 5 years experience in an Operations NOC or Incident Management environment with a focus on realtime monitoring incident detection and structured escalation.
• 3 - 5 years handson experience using at least one major monitoring platform (e.g. Nagios SolarWinds Datadog Grafana Zabbix) including alert interpretation and basic correlation.
• 3 - 5 years experience using enterprise ITSM tools such as Jira ServiceNow or Freshservice.
• Practical exposure to ITIL Incident Management demonstrated either by ITIL v4 Foundation certification or documented participation in a structured incident-response workflow in a previous role
• 3 - 5 years experience collaborating with engineering support platform or SRE teams in a 24/7 operational or incidentdriven environment.
• Prior experience in environments with rapid changes live-system dependencies or peaktraffic events (e.g. sports ecommerce gaming streaming financial trading)

Desirable skills youve got up your sleeve

It would be great if you also have some of the following skills:

• A relevant Information Technology tertiary qualification.
• Knowledgeof sports betting markets including odds calculation bettingtypesand market trends
• Previous experience in the online gaming or casino industry with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions ensuring adherence to legal standards
• Experience with real-time systems or hightraffic platforms ensuring performance and stability during peak betting or gaming events
• Strong verbal and written communication skills with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams with a focus on achieving shared goals

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What youll get back

We invest in your growth and wellbeing so you can bring your best:

• Supergrowth is real here. Our learning and development programmes give you the tools training and opportunities to level up fast.
• Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career.
• Support that has your back. Our Employee Assistance Programme offers resources for you and your family.
• Group Life Cover
• Funeral Fund Benefit
• Income Continuation Benefit
• Medical Aid Subsidy
• Retirement Annuity Subsidy

Ready to feel superclass

At Super Group your experience matters. Were honest fair and focused on helping you succeed and your work will have real impact from day one.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore a qualification verification check will be done. By applying for this role and supplying the necessary details you hereby grant us permission to apply for these checks. This will be done in a confidential manner and solely for the purposes of verification.

Should you not hear from us within 2 weeks please deem your application as unsuccessful.

The perfect place to work play and grow!