Micro PC Specialist
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Job Location:
Horn Lake, MS - USA
Monthly Salary:
$ 33 - 36
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Micro PC Specialist
Hourly Range: $33.66 to $36.06 depending on experience.
Toshiba America Business Solutions Inc. (TABS) has an exciting Micro PC Specialist opportunity located at ourHornlake MS location.
Join a global powerhouse with a 150-year heritage when you become a part of Toshiba Business is an industry leader in digital displays document security and software solutions. We help businesses print smarter work more securely improve workflow and communicate better. Our reputation in the industry is due in large part to the outstanding care our people provide.
Summary:
Perform complex technical services for the TABS environment in support of End Users. Provide diagnosis troubleshooting and resolution for areas related to hardware/software failures network connectivity laptop/PC deployment/replacement/asset tracking and general desktop/printer problems.
Responsibilities:
- Provide day-to-day IT technical support to employees in a combination of the following areas; network infrastructure and internal systems software and hardware. Installs configures and troubleshoots desktop systems workstations servers and network issues in a diverse environment.
- Ensure customer satisfaction by responding to calls email and/voicemail in a timely accurate and professional manner.
- Ensure timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
- Handles full breadth of IT Tickets.
- Log tickets as required by departmental practices into the designated ticket system to communicate with and properly utilize 2nd and 3rd level support staff.
- Maintain related passwords data integrity and file system security for the desktop environment.
- Participate in development of information technology and infrastructure projects.
- Communicate highly technical information to both technical and nontechnical personnel.
- May conduct end user training designed to educate computer users about basic and specialized applications or hardware.
- May assist lower level specialists.
- Perform other related duties as assigned.
Qualifications:
- AA Degree or equivalent education & experience.
- A minimum of 3 years in the combination of:
- Diagnosis troubleshooting and resolution for areas related to hardware/software failures network connectivity laptop/PC deployment/replacement/asset tracking and general desktop/printer support.
- Demonstrate experience handling complex hardware/software installation configuration solutions virus print servers/queues and complex troubleshooting.
- Ability to work in a fast-paced Help Desk environment.
- Prior experience with ticket system.
- Must have experience in supporting networked multi-function devices and handheld devices.
- Must have experience in supporting Microsoft O365 Suite Azure Intune Exchange Active Directory and wireless connectivity
- Good understanding of multiple platforms (Windows 10/11 MacOS Android iOS)
- Working knowledge of various hypervisors (Fusion Hyper-V Workstation etc)
- Strong customer support skills.
- Must possess strong written and oral communication skills.
- Must have strong organizational and time-management skills.
- Ability to interact with diverse groups of technical and non-technical people.
- Must be able to work independently and assume responsibility for project deliverables with minimal or no supervision.
- Ability to collaborate with a team when required.
- Apple Mac experience preferred
Toshiba America Business Solutions Inc. offers a competitive salary and generous benefits package including the following:
- Group health coverage (medical dental & vision)
- Employee Assistance Programs
- Pre-tax spending accounts
- 401(k) plan
- Company provided life insurance
- Pet Insurance
- Employee discounts
- Generous paid holiday schedule paid vacation & sick/personal business/volunteer days
Toshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age ancestry color religious creed disability marital status medical condition genetic information military or veteran status national origin race sex gender gender identity gender expression and sexual orientation or any other protected factor.
We also consider qualified applicants regardless of criminal histories consistent with legal requirements. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email request an accommodation.
Required Experience:
IC
Key Skills
- Computer Hardware
- IT Experience
- Tcp/IP
- LAN
- Mobile Devices
- Technical Writing
- Windows
- TCP
- DoD Experience
- Operating Systems
- Remedy
- Technical Support
About Company
Toshiba Commerce Global Solutions offers a wide range of premier POS products and services. Learn about our POS systems, peripherals, and software solutions.
