Product Support Specialist UFR

Universal Field Robots A Sandvik Company

Product Support Specialist Eagle Farm Qld.

About the opportunity:

This is an exciting opportunity to join UFR as a Product Support Specialist where you will play a vital role in delivering commissioning and sustaining advanced automation systems used in mobile mining equipment. Working at the forefront of Sandviks automation strategy you will help ensure our technology is deployed safely reliably and efficiently onto customer sitesdirectly supporting the progression toward a Zero-Entry Mine.

In this role you will take ownership of on-site installation configuration calibration and SAT activities ensuring each system meets operational and safety requirements before handover. You will conduct diagnostics and fault-finding assess system performance and provide hands-on technical support both in the field and remotely.

You will work closely with Product Engineering to provide feedback on insights gained on site contributing to design improvements reliability enhancements and continuous improvement of the processes used to deliver UFR systems. As a key technical contact for customers and Sandvik sales areas you will build strong working relationships that ensure successful system deployment and ongoing lifecycle support.

With opportunities to travel to mine sites and work directly with cutting-edge automation technology this role offers a dynamic combination of field work problem-solving and cross-functional collaboration. Youll help shape the reliability safety and performance of industry-leading products that position UFR as a global leader in mining automation solutions.

Responsibilities:

• Lead and support installation commissioning SAT/FAT and on-site testing of UFR systems.
• Diagnose and resolve mechanical electrical and automation issues.
• Provide technical feedback to Engineering to improve design and reliability.
• Act as first-line technical support and primary escalation point for customers and sales areas.
• Work with Engineering to drive reliability improvements (MTBF/MTTR).
• Maintain strong customer relationships and ensure successful system delivery.
• Contribute to process and documentation improvements for system deployment.
• Prepare systems for site readiness including configuration calibration and verification
• Travel to mine sites (up to 50%) for installation commissioning and support.
• Maintain accurate technical records and ensure compliance with all safety procedures.

About you

You are a technically capable professional with a background in mechanical mechatronic or automation-related engineering or youve built equivalent expertise through hands-on work with heavy equipment or mining systems. You bring practical experience working with mobile machinery vehicle subsystems or technology-based equipment and youre confident supporting mechanical electrical and automation components in real-world environments.

You have a solid understanding of mobile equipment fundamentals including hydraulics electrical systems steering and braking and youre comfortable performing diagnostics troubleshooting and system verification. Your experience enables you to support installations commissioning and readiness activities with structure and a strong focus on quality. You communicate effectively with both technical and non-technical stakeholders to ensure smooth project execution.

You collaborate well with engineering teams providing clear actionable feedback to improve design reliability and product performance. You are customer-focused able to build positive relationships on site and willing to act as a key technical escalation point for both customers and internal teams. Your approach is proactive organised and aligned with achieving successful system deployment and lifecycle support.

Ideally you bring exposure to mining environments autonomous or semi-autonomous technologies or mechatronic systems such as CAN bus devices sensors PLCs or vehicle-based control systems. Hands-on skills with mechanical fitting electrical assembly or harness work are highly valued. Above all you are safety-focused adaptable and motivated to deliver high-quality support that enhances system reliability and contributes to UFRs mission.

Agencies need not apply.

To be eligible for this role you must have the right to live and work in Australia. Please note that as part of our recruitment process you will be required to successfully complete a pre employment medical.

What we offer

• Training and development opportunities from extensive internal programs to contributions towards external studies.
• Company-funded paid parental leave with superannuation contributions during the leave period.
• Sandvik Wellness Program to support and enhance your health and wellbeing
• Comprehensive Employee Benefits Program including salary sacrifice options and a Length of Service Recognition program.

Who we are:

Are you a passionate technologist who thrives on solving complex problems supporting diverse business needs and driving best practices Join UFR now proudly operating under Sandvik where we develop innovative autonomous robotic applications that are transforming industries like mining agriculture and construction.

Our robots are built with advanced sensing and computing technology to make outdoor work smarter safer and more efficient. As part of the Sandvik Group a global leader in mining and rock solutions we combine the agility of a tech company with the strength and stability of a global organisation. We are committed to sustainability inclusion and building a better future through engineering. If youre ready to make a real impact in a forward-thinking and inclusive environment wed love to hear from you.

How to apply

Click Quick Apply on Seek or head to our careers page search/

For further information about the role please reach out to Human Resources Operations Specialist Alexis McKechnie on

Applications close: 15/02/26 or prior if ideal candidate selected.