Staff Technical Lead, Intake Upgrades Backend

Customer Journey Intake Group

Do you get excited about building backend platforms that shape a customers very first experience with a product Shaping the first impression for millions of customers Are you motivated by complex systems ambiguous problem spaces and the challenge of turning that complexity into simple scalable customer-first solutions If so wed love to talk.

Were looking for a Staff Technical Lead to help lead the Intake Upgrades Backend Team a highly visible and impactful team within the Customer Journey product line at HubSpot.

About the Team

The Intake Upgrades Backend Team powers HubSpots upgrade experience by contextualizing and personalizing offerings for our customers. The team builds backend systems that enable product discovery deliver personalized upgrade recommendations and facilitate seamless customer requests for new products and features.

This team sits within our Intake Group which owns the front door to HubSpot including Signup Upgrades Trials and making return on investment (ROI) visible to customers. First impressions matter and this team plays a critical role in making those experiences world-class.

While your primary focus will be Upgrades this backend team also supports our Trials and ROI experiences. The work is deeply cross-functional and highly visible requiring close collaboration with teams across the organization particularly our Fintech partners where pricing packaging entitlements and billing systems are core to the upgrade journey.

About the Role

As a Staff Technical Lead you will be a player-coach leading a team of approximately 2-4 backend engineers while remaining deeply hands-on in technical design and implementation.

This role blends hands-on engineering (75%) with technical leadership and influence (25%). Youll help shape architecture in a complex and evolving domain guide engineers through ambiguity and ensure we are always solving for the customer first even when the systems underneath are anything but simple.

You will work closely with Product Managers Designers other Tech Leads and cross-group partners (including Fintech) to build scalable reliable systems that unlock growth for both our customers and HubSpot.

What Youll Do

• Act as the technical leader and architect for backend systems powering upgrades trials and ROI experiences
• Design and evolve scalable resilient architectures that integrate with complex Fintech pricing and packaging systems
• Stay deeply hands-on in code reviews and technical design setting a high bar for quality and execution
• Lead and mentor engineers through ambiguous problem spaces helping them break down complexity into clear actionable solutions
• Partner closely with Product Design Data and Fintech teams to deliver cohesive customer-centric experiences
• Drive alignment across teams and systems identifying leverage points that unlock outsized impact
• Balance short-term delivery with long-term platform health and technical strategy

Were Looking for Someone Who

• Has a strong track record of delivering high-impact cross-team technical initiatives at scale
• Is comfortable working in high-ambiguity domains particularly where product pricing and financial systems intersect
• Can understand complex system landscapes and distill them into simple scalable architectures
• Stays deeply hands-on while also providing technical direction mentorship and influence beyond their immediate team
• Demonstrates pragmatic decision-making with a bias toward solving problems through technology rather than process
• Raises the bar for technical excellence and helps others do the same
• Embodies HubSpots engineering values and customer-first mindset

Tech Stack (Experience Not Expertise)

We leverage technologies such as Java Kafka GraphQL distributed data stores and service-oriented architectures. You dont need to be an expert in every tool but you should bring strong engineering fundamentals and a willingness to learn and apply new technologies to complex problems.