Commercial Customer Success Manager

Were looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.

This is an in-office role based out of the New York office.

Key Responsibilities:

• Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base with a focus on high-value accounts.
• Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computings platform. Help them understand their data and gain actionable insights.
• NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling as well as reducing churn through proactive engagement and solution-oriented support.
• Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features enhancements and integrations that will drive customer satisfaction and retention.
• Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computings capabilities with the customers business goals and objectives.
• Educational Initiatives: Design and deliver training sessions webinars and workshops to increase product knowledge adoption and engagement among our user base.

Required Skills / Experience:

• Bachelors or Masters degree in Business Analytics Computer Science or a related field.
• 4 years of experience in a customer success account management or consultative role within the SaaS analytics or business intelligence industry.
• Strong analytical skills with a proven ability to solve complex problems using data.
• Excellent communication and interpersonal skills with a knack for building trust and driving engagement.
• Demonstrated ability to manage and grow customer accounts specifically focusing on net dollar retention.
• Experience with SQL data visualization tools and cloud-based analytics platforms highly preferred (Snowflake Databricks Redshift BigQuery)
• ETL experience
• Experience implementing production business intelligence solutions
• Startup experience

Additional Job details

The base salary range for this position is $100k - $125k annually.

Compensation may vary outside of this range depending on a number of factors including a candidates qualifications skills competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement) stock options as well as a comprehensive benefits package.

About us:

Sigma is the only cloud analytics and business intelligence tool empowering business teams to break free from the confines of the dashboard explore data for themselves and make better faster decisions. The award-winning software was built to capitalize on the performance power of cloud data warehouses to combine data sources and analyze billions of rows of data instantly via an intuitive spreadsheet-like interface no coding required.

Since launching with its unique interface Sigma Computing has added features such as collaboration tools and embedded analytics capabilities. The most recent product launch included a set of AI tools such asforecasting capabilities an AI copilot and a notebook interface for users who prefer a code-first environment.

Sigma announced its $200M in Series D financing in May 2024 to continue transforming BI through its innovations in AI infrastructure data application development enterprise-wide collaboration and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Series D funding raised at a valuation 60% higher than the companys Series C round three years ago promises to further accelerate Sigmas growth.

Come join us!

Benefits For Our Full-Time Employees:

• Equity
• Generous health benefits
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

Sigma Computing is an equal opportunity employer.We are committed to building a smart and strong team regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We look forward to learning how your experience can enable all of us to grow.

Note: We have an in-office work environment in all our offices in SF NYC and London.

Our Privacy Practices

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Sigmas use of AI

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement not replace human decision-making.