Customer Service Representative
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Job Location:
Peoria, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
We are hiring a Customer Service Representative for one of our clients in Peoria AZ.
Job Description:
Under general supervision the Customer Service Specialist is the publics first business contact a person will meet at the Housing Authority of County. Their primary responsibility is to greet incoming visitors and callers who make inquiry and/or application to HAMC programs and services. Position is responsible for responding to inquiries and concerns from HAMC customers the public and other agencies or directing them to the appropriate contact; preparing reviewing and/or processing specialized paperwork; and performing a variety of responsibilities including confidential office administration and support duties. Incumbents are expected to exercise independent judgment within guidelines and departmental policies and procedures. Essential functions may include any of the following tasks knowledge skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional position-specific tasks.
- Oversees front office operations and facilitates a continuous and effective line of communication with staff.
- Manages the front office reception area by controlling traffic flow monitoring business access maintaining security awareness and tidying and maintaining the reception area.
- Answers complex calls and questions from customers and the public that requires a broad knowledge base and high level of problem-solving skills.
- Ensures that calls are being answered or routed professionally courteously tactfully and in a timely fashion.
- Maintains absolute confidentiality of work-related issues client records and HAMC information.
Skills required:
- Heavy phone and customer service experience.
- Additional training will be provided to the right candidate
Experience Required:
- Heavy phone and customer service experience/front office experience
Education Required:
- High School diploma.
Work hours:
- 8:00 AM to 5:00 PM
Additional Information:
- Please submit candidates that are available for immediate start
About Us:
We are specialized in recruiting and deliver the best professional talent of industry and we are committed to deliver best experience for our clients and job seekers. With over two decades of experience in the recruitment industry we proudly help you to find the next job that matches your professional skills. Our team understands your needs or requirement before starting the recruitment that enables to find the high quality of talent with high success rate of talent delivery keeps us continue to be the best in the industry. By responding to this job posting you are consenting to receive text/SMS messages from us. Thank you.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
