Operations Services & Solutions Service Manager
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Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
KeyFunctionsandExpectedPerformance:
Serve as a thought leader in user-centric design overseeing the implementation of innovative User Experience/User Interface (UX/UI)principlestoenhanceservicedeliveryandensurealignmentwithVanderbiltsmissionand vision.
Leadtheimplementationoftransformativeprogramsandinitiativesaimedatstreamlining operations driving efficiency gains maximizing organizational effectiveness and enhancing the staff experience with minimum oversight from senior leadership.
CollaboratecloselywiththeSr.DirectorOperationalOptimizationtoalignoperationalpriorities with institutional goals and objectives ensuring strategic initiatives are executed with precision and impact.
Leverageadvancedanalyticsanddata-driveninsightstoidentifytrendsopportunitiesandareas for improvement driving evidence-based decision-making and continuous enhancement of operational performance.
Provides budget oversight and management for assigned programs projects or operational areas.
Champion the integration of emerging technologies including artificial intelligence and automationtooptimizeprocessesenhancescalabilityandunlocknewavenuesforgrowthand development.
ServeasavisibleadvocateforVanderbiltscorevaluespromotingacultureofbelonging collaboration self-direction and growth throughout the organization.
Leadbyexampleinspiringandempoweringfellowteammemberstoachieveexcellenceand embrace a mindset of continuous learning and professional development.
Champion measurable continuous improvement by optimizing people processes and technologyincludingAItodemocratizeaccessandopportunitytolearningdevelopmentand growth opportunities across the organization.
Provide guidance coaching and training to other staff within the job area.
Additionallyundertakeanyotherresponsibilitiesasneeded.
SupervisoryRelationships:
Thispositiondoesnothavesupervisoryresponsibilitythispositionreportsadministrativelyand functionally to the Sr. Director Operational Optimization.
EducationandCertifications:
BachelorsdegreeorequivalentinBusinessOperationsManagement Human Resources or a related field is required.
ExperienceandSkillsRequired or Preferred:
Minimumof5yearsinoperationsorasimilarrolewithinacomplexorganizationalsetting required.
Provenabilitytodevelopandimplementmeasurableoperationalprocessesandimprovements.
Strongprogrammanagementskillswithatrackrecordof innovationbenchmarkingandleading program implementation from conception to completion.
ProficientwithMicrosoftOfficeSuiteandprojectmanagementapplications.
Experience utilizing GenAI to enhance and automate responsibilities where possible.
Experience analyzing data and dashboards to make informed decisions regarding program management and operational effectiveness.
ExperienceinutilizingcontemporaryHCM(HumanCapitalManagement)(e.g.Oracle)LMS (Learning Management Systems) and cloud-based people platforms a plus.
Required Experience:
Manager
Key Skills
- Customer Service
- ABAP
- Apps
- Electronics Engineering
- Large Account Management
- Client Services
About Company
At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville , Tennessee, on a 330+ acre campus and ... View more
