Team Lead, Operations, Learning and Development

The Team Lead of Operations will be a part of our enterprise L&D team focused on leading a small team of individual contributors who provide back-end operational and logistical support to run inclusive high-impact learning experiences for sales associates. This role will also be responsible for direct support of sales leadership programs working with stakeholders facilitators and L&D teammates to deliver an excellent learner experience for sales leaders.

This role requires proven experience in leading and coaching others either through direct management leading others through projects and/or experience developing operational capabilities and processes. An interest in developing others independent problem solving stakeholder management excellent communication skills and a client-first approach are critical.

What you will do:

• Lead a team of Operations Associates (1-3 direct reports) responsible for the backend operational and logistics support of learning programs.
• Act as the primary lead to operationalize sales leader programs directly owning the data input roster management communications plan and stakeholder engagement.
• Coach and support the team in tracking learner data building training rosters and executing communications.
• Coach and develop team capabilities in data analysis client service logistics and event planning and attention to detail.
• Enable a globally consistent training experience through proactive coordination with your team learners and their managers and stakeholders across multiple functions regions and geographies.
• Identify and codify best practices to enhance the learner experience and deliver client value.
• Enhance operational process by identifying areas for improvement using feedback from all stakeholders and formulate plans for implementation and distribution in all regions where necessary.

What youll need:

• Bachelors degree or equivalent in years of experience.
• 3-5 years of Operations HR L&D or relevant professional experience.
• Experience in leading or coaching Operations HR or L&D professionals through direct management leading project teams and/or ownership of onboarding/training.
• Intermediate to advanced knowledge of MS Office and Google Suites (i.e. Excel PPT Sheets Docs etc.).
• Superior problem-solving ability.
• Demonstrated initiative and resourcefulness.
• Process and project management skills with attention to detail.
• Excellent written and oral communication skills.
• Ability to analyze and codify L&D related data.
• Effective time management and organizational skills with the ability to work well under pressure and across numerous teams cultures and geographies.
• Experience with HR systems LMS administration experience a plus.

#LI - ML3

Who are we

At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable objective business and technology insights helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979 weve grown to 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work

Our vast virtually untapped market potential offers limitless opportunities opportunities that may not even exist right now for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.

We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.

What do we offer

Gartner offers world-class benefits highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.

Ready to grow your career with Gartner Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at 1 or by sending an email to.

By submitting your information and application you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link: efficient navigation through the application please only use the back button within the application not the back arrow within your browser.