User Experience Analyst Partnership Division

Omaha, NE - USA

Monthly Salary: $ 80061 - 132099

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.

Summary of the Job:

The partnership division has decades of experience building great consumer lending offerings launching partnership programs (credit card POSL UCL) and creating strong partner relationships. This role is critical in supporting the collection of the right inputs into the new product testing process and product owner roadmaps. This role will leverage internal and external data for identifying trends in consumer preferences and market changes.

This role will be part of the team responsible for new product development. To succeed you must be an expert in the types of data and data analysis tools available and when to use them. You will be responsible for collecting analyzing and summarizing the data to inform new product creation and improvement of existing products.

About This Role:

Key Responsibilities:

Research Strategy Design & Data Collection

Lead the efforts with key stakeholders to create survey instruments interview protocols and focus group frameworks aligned to effective customer insight outcomes
Establish methodologies for collecting both qualitative and quantitative customer data

Data Analysis & Insight Generation

Use data to understand user needs and behaviors
Collect and analyze customer data from various sources such as surveys sales data customer service records social media and market research reports.
Develop data-driven recommendations for product improvements and new features
Analyze data related to product usage customer behavior and market trends and summarize findings with clear and actionable insights

Stakeholder Consultation

Advise product teams on optimal data collection approaches
Contribute to product roadmaps and strategic planning
Recommend appropriate research methodologies based on specific product questions
Provide guidance on interpreting customer feedback
Provide insights to inform product development decisions

Reporting & Communication

Collaborate and provide reporting and insights to product owners engineers and other stakeholders.
Develop produce and improve recurring reports for the new products team.
Present findings to stakeholders through clear and compelling reports and presentations.

Drive adoption of proper data dashboards and insights through automation and reporting

Product Performance Assessment:

Evaluate the performance of existing products and features
Identify areas where products are succeeding or falling short
Measure the impact of product changes and improvements

Market Research and Analysis:

Conduct market research to understand the competitive landscape and customer preferences.
Analyze market data to identify opportunities and threats
Stay up-to-date on industry trends and best practices

The Ideal Candidate for This Role:

Knowledge Skills Experience and Education:

Required:

Bachelors Degree or equivalent experience
5 years experience in a customer insight analyst user research or product analyst role
Experience with survey design and qualitative research methodologies
Strong statistical analysis skills with ability to translate complex data into actionable insights
Experience with data visualization tools (Tableau Power BI or similar)
Excellent written and verbal communication skills with ability to present technical findings to non-technical audiences

Desired:

3 years consumer lending industry experience.
Expertise in Qualtrics and other reporting tools.

Success Metrics:

Help drive capture of the right data sources to enable feedback on product tests.

Use customer satisfaction surveys and Net Promoter Scores (NPS) to gauge the impact of user research on customer experiences and overall customer sentiment on specific experiences.

Embed customer validation in the design of products & experiences throughout the division.

Compensation:

Compensation range (base pay): $80061.00-$132099.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.

Work Environment:

This position is open to remote candidates reflecting our commitment to attracting exceptional talent regardless of geography. Weve designed a flexible work arrangement that adapts to your geographic location. For candidates residing within 30 miles of the primary posted location this position requires onsite presence three (3) days a week. For those beyond this radius embrace the freedom to contribute to our mission remotely while maintaining strong team connections. Regardless of your location youll be fully integrated into our team through robust digital collaboration tools and regular communication. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:

Medical Dental Vision Insurance
401k With Matching Contributions
Time Off Programs
Health Savings Account (HSA)/Dependent Care
Employee Banking
Growth Opportunities
Tuition Assistance
Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.

Job number: R-

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download EEO is The Law Self-Print Poster

Click here to download EEO is The Law Supplement for Federal Contractors

Click here to download EEO is The Law GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Required Experience:

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.Summary of the Job:The partnership division has decades of experience building great consumer lending offerings ...