VP of Operations

VP of Operations (Leadership Systems Scale)
Location: St. George Utah (In Office - Travel Required (up to 15 weeks per year))
Reports to: CEO & Co-Founder
Team: 57 Area Managers Customer Experience Support Team

Tagg-N-Go is one of the fastest-growing regional car wash brands in the country. With 30 locations and ambitious growth on the horizon were looking for an operational leader who can drive performance scale leadership and build systems that create consistency and accountability across a growing footprint.

This role reports directly to Quinn Allgood CEO & Co-Founder and is a key member of the leadership team. Youll oversee the operational heart of the business working closely with cross-functional teams in HR & Training Marketing Maintenance and Customer Experience to ensure we deliver on our brand promise every day.

Were looking for someone who thrives in leading with accountability ownership and knows how to develop people and process. This is a long-term leadership opportunity and is not just to run operations but to build a world-class team of leaders.

If you care deeply about team performance clear expectations and operational excellence and want to build something with staying power this might be the right fit.

What Youll Own:

• Operational Excellence Across All Locations: Lead 57 Area Managers overseeing 30 sites. Ensure systems expectations and standards are consistent measurable and followed.
• Customer Experience & Systems Team: Directly oversee our in-house customer service team plus internal leaders managing our tech stack (hardware software).
• Team Leadership & Development: Build a strong leadership pipeline by mentoring Area Managers and ensuring theyre growing bench talent at the site level.
• Performance Management: Drive accountability for key metrics: labor % net pass growth revenue retention and site-level performance. Enforce scorecard rhythm and elevate problem-solvers.
• Scaling Operations: Refine whats working fix whats broken and help us scale without sacrificing culture consistency or service.
• Cross-Functional Communication: Partner with Marketing Maintenance HR and Customer Support to keep strategy aligned messages clear and execution tight.
• Culture Champion: Create a no-excuses gritty fast-paced ops culture that inspires pride ownership and problem-solving.

The Ideal Candidate:

• 10 years in operations with at least 3 years in a senior leadership role
• Experience in retail hospitality consumer services franchise or multi-location brands
• Proven track record managing and promoting other managers (Area/Regional/Field Ops roles)
• Strong operational P&L understanding: labor throughput customer metrics
• Clear and confident communicator with exceptional follow-through
• Hands-on coach and people developer knows how to scale leadership not just manage operations
• Comfortable with cross-functional work can lead alignment without silos
• Doesnt need layers of corporate support can build systems from scratch and adapt as needed
• High personal accountability and zero tolerance for mediocrity
• Thrives in the field build relationships spot issues early and lead from the front
• Travel Expectations: This role requires regular travel to support field teams site performance and cross-functional initiatives. Travel frequency will vary based on business needs.
  

Compensation & Benefits

• Competitive salary based on experience
• Profit sharing program
• Unlimited PTO
• Health Dental Vision HSA EAP
• Matching 401(k)
• Free Car Wash Passes
• Leadership training & development investment
• Annual company summit & leadership events

Physical Requirements

• This role is active and requires periods of standing walking and sitting at a desk.
• Ability to lift carry push or pull up to 50 pounds is necessary.
• Specific vision abilities including close vision and color differentiation are required.