Student Experience Officer

Education Centre of Australia (ECA) is a dynamic and diverse education group at the forefront of Australias higher education sector with campuses in Sydney Brisbane Melbourne and Adelaide as well as international locations in the UK and India.

With a proud history spanning nearly two decades ECA delivers high-quality education through English language programs bachelors and postgraduate degrees and targeted internship opportunities. As a leading Australian-based organisation ECA offers a comprehensive range of face-to-face and online courses for both international and domestic students. Through partnerships with prestigious institutions such as Victoria University Charles Sturt University University of Canberra University of Tasmania University of the Sunshine Coast and London Metropolitan University ECA is committed to providing a world-class educational experience.

Victoria University (VU) Sydneys partnership with ECAestablished more than a decade agooffers internationally recognised and industry-relevant courses to both international and domestic students. We deliver a wide range of undergraduate and postgraduate qualifications in business information systems and early childhood education.

We currently have an exciting opportunity for a Student Services Officer to join our VU Sydney team. As a key member of the Student Experience team you will play an essential role in supporting students throughout their learning journey while enjoying opportunities to grow your career within the education sector. We are seeking a motivated enthusiastic and proactive individual who is keen to contribute to our collaborative and dynamic environment.

Key Responsibilities:

• Support the planning and delivery of student engagement retention and orientation initiatives.
• Support the collection of and help maintain accurate data on student attendance participation and satisfaction.
• Assist in the coordination of student events mentoring and support programs that foster a positive and inclusive campus culture.
• Conduct surveys and collate feedback to inform continuous improvement of the student experience.
• Provide responsive high-quality support to students referring complex issues as required.
• Collaborate with academic and professional staff to enhance student connection and success throughout the student lifecycle.

As the successful candidate you will ideally have:

• A relevant tertiary qualification or equivalent experience.
• At least one year of experience in student support administration or a related field.
• Strong communication interpersonal and organisational skills with attention to detail.
• Ability to work collaboratively and engage effectively with students from diverse backgrounds.
• Knowledge of the ESOS Act and National Code relevant to international education.
• Familiarity with student administration systems and experience supporting engagement or event activities (desirable).

Further Information:

• Applicants must address the key Selection Criteria to be considered.
• This is an on-campus role 5 days per week.
• Applicants must have full work rights in Australia.

In return we will offer you:

• Company-paid parental leave (14 weeks at 100% of current pay or 28 weeks at 50% of current pay)
• Employee assistance program with Uprise (6 session per year for staff and direct family members)
• Support through 25% on the full fees for courses offered by ECA as Staff Education Assistance
• Novated Lease
• Professional development programs
• Wellbeing brands discounts
• Free access to LinkedIn Learning

EEO Statement

At ECA we champion our organisational values which includes Celebrate diversity and inclusion thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People people living with a disability women people who identify as LGBTIQA and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Applications (including a cover letter CV and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted.

For further information on this role to gain insight into our team or if you need assistance due to a disability please contact Amer Khan on .

Thank you for your interest in the position with the ECA Group!