IT Business Analyst

Key Responsibilities:

• Act as a liaison between business stakeholders (airport operations administrative units and aviation partners) and the software engineering team to gather document and validate business requirements workflows data models and functional specifications.
• Support the PMO with requirements management process mapping gap analysis impact assessment business case development and test planning.
• Collaborate with engineers QA/test teams deployment staff and end users throughout the software development lifecycle to ensure solutions meet business needs and comply with department and City standards.
• Facilitate workshops interviews focus groups and working sessions to elicit and refine requirements; prepare user stories use cases acceptance criteria and traceability matrices.
• Monitor project progress flag issues and risks support change-control procedures and contribute to lessons-learned and continuous improvement initiatives.
• Analyze existing systems and data flows to identify opportunities for automation optimization and enhanced reporting; document findings for stakeholders.
• Translate technical solutions into business-friendly language and prepare clear documentation dashboards status reports presentations and training materials for technical and non-technical audiences.
• Promote a culture of collaboration innovation and customer focus within the IT team and across the Department of Aviation.
• Adhere to City of Philadelphia and Department of Aviation policies including diversity equity & inclusion record-keeping cybersecurity and accessibility standards.

Qualifications :

Required Knowledge Skills & Abilities:

• Strong analytical skills with the ability to interpret complex business operations and translate insights into actionable requirements and process improvements.
• Experience in software development environments (Agile/Scrum Kanban or Waterfall) and familiarity with SDLC requirement-gathering test planning user-acceptance testing and deployment.
• Excellent written and verbal communication skills; able to engage with business stakeholders technical teams and senior leadership.
• Skilled in process mapping data flow analysis requirements documentation user stories/use cases acceptance criteria and test case preparation.
• Ability to work independently and collaboratively; manage competing priorities handle ambiguity and deliver results in a dynamic environment.
• Proficiency with business-analysis and project-management tools (e.g. JIRA/Confluence MS Visio Excel Power BI).
• Customer-service mindset: able to build relationships understand stakeholder needs and deliver high-quality outcomes that support organizational goals.
• Commitment to the mission of the City of Philadelphia and the Department of Aviation: driving efficiencies delivering public value and supporting safe efficient aviation operations.

Preferred Qualifications:

• Bachelors degree in information systems Business Administration or related field (or equivalent experience).
• Prior experience in government aviation transportation or large-scale IT environments.
• Certification in business analysis (CBAP PMI-PBA) or project management (PMP CAPM).
• Familiarity with airport operations aviation business processes or public-sector regulatory environments.
• Experience with data modeling business intelligence tools (Power BI Tableau) or process automation initiatives (RPA workflow engines).

Additional Information :

Salary: $60000-$75000

Salary cannot exceed $75000

Were interested in hiring the best possible candidate for the role. We recognize that experience education and qualifications can be attained in a variety of ways and that many skillsets are transferable. If you feel youre a good fit please dont hesitate to apply.

Please include:

• Resume
• A cover letter 

Please note: Applications will not be considered without a cover letter.

Did you know
We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities

We offer Comprehensive health coverage for employees and their eligible dependents
Our wellness program offers eligibility into the discounted medical plan
Employees receive paid vacation sick leave and holidays
Generous retirement savings options are available

*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22 2023 vaccinations are no longer required for new employees that work in non-medical non-emergency or patient facing positions with the City of Philadelphia. As a result only employees in positions providing services that are patient-facing medical care (ex: Nurses doctors emergency medical personnel) must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race ethnicity color sex sexual orientation gender identity religion national origin ancestry age disability marital status source of income familial status genetic information or domestic or sexual violence victim status. If you believe you were discriminated against call the Philadelphia Commission on Human Relations at or send an email to faqpchr @. For more information go to: Human Relations Website:
Work :

No

Employment Type :

Full-time