Program Manager MC

About Us:

VOALA

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need strengthening families and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs Upward Bound college prep programs veterans services homeless facilities low-income housing program as well as drug and alcohol rehabilitation. Learn more at .

PAY RATE: $69607.47- $73271.02 Per Year

BENEFITS: VOALA offers competitive medical dental vision and retirement benefits

JOB SUMMARY AND PURPOSE

The Program Manger I supervises all efforts to fulfill the goals and objectives of the Program designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partners and conducting ongoing outreach to serve participants and leverage VOALA and community assets.

DUTIES AND RESPONSIBILITIES

• Intake assessments service planning service delivery and goal attainment
• Training and supervision of staff and acting as problem-solving resource for difficult cases
• Meeting grant objectives adhering to grant guidelines
• Provides information to Division Director highlighting progress towards reaching set goals
• Ensures quality service to program clients.
• Monitor program compliance to VOALA policies and required procedures; maintains documentation of all program services delivered to participants.
• Measures and assess impact of services; supports and participates in key elements to the programs success
• Effectively communicates project expectations to team members
• Coordinate outreach and collaboration efforts with community partners
• Other Duties as directed to accomplish program goals.

ESSENTIAL DUTIES:

• OPERATIONS: Responsible for day-to-day service delivery efforts providing guidance and supervision for staff budget oversight project timelines and anticipated outcomes; Effectively plans workload of subordinate individuals and programs; budgets deploys and organizes resources.
• MONITORING AND MEASUREMENT: Ensure all services to clients are properly recorded: every client intake along with the subsequent service documentation evaluate achievement of program goals report to senior leadership.
• COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.
• ADMINISTRATION: Keep comprehensive records of compliance with Funder and Regulatory requirements.
• TRAINING AND MENTORING: Responsible for service teams development through: training policy and procedure structured supervision and learning collaboratives
• CHANGE LEADERSHIP: Identifies better faster more efficient ways to achieve the mission of the program
• Community Outreach.
• Other duties as required and is subject to change at any time.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance background check including criminal history personal references employment and education verifications

EDUCATION:

• Bachelors degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).
• AOD Level I Certification - Certified and in good standing as an Alcohol and Other Drug Counselor by an approved accrediting organization (CCAPP CADTP or CADEE) (315 hours coursework 2040-3000 hours supervised on the job training).

EXPERIENCE:

• 5 years Experience in SUD Treatment
• Minimum of 3 years of experience in Social Services Program Management Coordination or Supervision.
• Minimum of 2 years of direct experience managing staff/subordinates.

KNOWLEDGE:

• Demonstrated skill in working with participants from various backgrounds.
• Demonstrated skill in program administration with budget oversight.
• Strong knowledge of case management ethics HIPAA Programmatic standards of operation and clinical engagement clinical documentation methods client focused ideology.

TECHNOLOGY SKILLS:

• Proficiency with Microsoft Office included but not limited to Words Excel PowerPoint and Outlook.
• Strong knowledge of Database and report generation.

SKILLS AND ABILITIES:

• Demonstrated excellent written and verbal English Language skills.
• Ability to work comfortably with target population
• Conflict Management Skills
• Must be flexible and willing to work weekends/evenings as necessary
• Proven Expertise in relevant subject matter
• Strong public speaking ability
• Able to provide valuable expertise to senior management while mentoring junior staff
• Able to organize and schedule teams caseload support efforts of subordinates towards program goals
• Ability to coach and mentor staff
• Demonstrated ability to perform under circumstances of possible emotional stress and conflict including dealing with un-cooperative clients.
• Ability to safely and successfully perform the essential job functions consistent with the ADA FMLA and other federal state and local standards with or without reasonable accommodation including meeting qualitative and quantitative productivity standards.
• Ability to maintain regular punctual attendance consistent with ADA FMLA and other federal state and local standards

COMPETENCIES:

• Build rapport with those encountered in all aspects the work day.
• Build trust act trustworthy
• Active listening (reflective listening)
• Follow instructions and VOALA procedures
• Apply principles of client-centered strength-based counselling (including the principles of the recovery model and trauma-informed practice)
• Able to identify successes challenges and barriers impacting the completion of plans prepared for clients.
• Apply principles of professional boundaries and ethics to on the job situations
• Able to de-escalate threatening/volatile situations with clients or in the workplace

PREFERRED QUALIFICATIONS:

• Master of Social Work or discipline related to Program services
• Experience connecting clients to community and government resources.
• Experience serving the target community
• Bilingual in English and Spanish.
• Well informed of organizational priorities and procedures.
• Knowledge of Los Angeles area community resources
• Knowledge of Housing First Model and Harm Reduction Model

Volunteers of America is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law

This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you including terminating your employment