Public Area Supervisor

• Supervise the Public Area team ensuring all guestfacing spaces meet Fairmonts luxury cleanliness and presentation standards
• Conduct detailed inspections of lobbies corridors restrooms spa areas and public lounges to guarantee flawless appearance
• Support the Housekeeping Manager in coordinating daily schedules priorities and service expectations
• Lead by example maintaining a polished professional presence throughout the hotel
• Ensure timely completion of cleaning assignments managing productivity and service flow
• Provide coaching guidance and onthejob training to Public Area Attendants
• Respond promptly to guest requests ensuring warm anticipatory and personalised service
• Collaborate with Front Office Guest Relations Engineering and Spa teams to support seamless operations
• Monitor stock levels equipment and cleaning supplies ensuring efficient usage and replenishment
• Support service recovery addressing guest concerns with discretion and professionalism
• Maintain accurate records of cleaning schedules maintenance issues and inspection reports
• Ensure compliance with Fairmont grooming service and cleanliness standards at all times
• Uphold health safety and hygiene procedures including COSHH and manualhandling guidelines
• Participate in daily briefings sharing updates on occupancy events and operational priorities
• Assist with onboarding and training of new Public Area team members
• Promote a positive collaborative and guestfocused team culture
• Ensure lostandfound procedures are followed accurately and securely
• Support additional tasks as required by the Housekeeping leadership team

Please note that we believe in flexibility and multi-skilling and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications :

• 2 years experience in housekeeping or public area cleaning ideally within a luxury hotel environment
• Previous supervisory or teamleading experience strongly preferred
• Strong communication and interpersonal skills with a polished professional presence
• Exceptional attention to detail and commitment to maintaining luxury standards
• Knowledge of cleaning procedures hygiene standards and public area presentation
• Understanding of UK health & safety regulations including COSHH
• Strong organisational and timemanagement skills
• Ability to lead motivate and support a diverse team
• Basic IT skills for housekeeping systems and reporting
• A passion for luxury hospitality and creating exceptional guest experiences

Additional Information :

What is in it for you

• Exclusive Discounts:
  • Fairmont Cheshire The Mere Spa and Golf discount
  • Fairmont Raffles and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people

Remote Work :

No

Employment Type :

Full-time